Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   01-19-2005, 07:18 PM
HD Guru
 
Join Date: Jan 2005
Posts: 850

Status: talkwebhosts.co is offline
Have any of you gotten to the point where you have to outsource your hosting businesses' support? If so how much do you spend on that on a monthly basis?
 
 
 


Old
  Post #2 (permalink)   01-19-2005, 08:12 PM
HD Addict
 
Join Date: Jan 2005
Posts: 183

Status: cats-computing is offline
I'd like to know this aswell. Because we also run a computer store we have enough staff to cover our needs at the moment, but I'm interested in the costs.
__________________
CatsNine // http://www.catsnine.com
Affordable reseller web hosting.
 
 
 


Old
  Post #3 (permalink)   01-19-2005, 10:03 PM
HD Newbie
 
Join Date: Jan 2005
Posts: 18

Status: hosterooni is offline
I always wondered how small hosting companies handled support. It seems like the companies that provide hosting support at this time through outsourcing are charging a little much for the services.

Cats where is your computer store located?
 
 
 


Old
  Post #4 (permalink)   01-19-2005, 10:28 PM
HD Guru
 
Join Date: Jul 2004
Posts: 534

Status: frattay22 is offline
If you want it done correctly your best off doing it yourself

Some compaines do it by ticket, problem, or by month. Ranges from 50 cents a ticket with a mim of 100 tickets or 200 tickets etc...
__________________
<< Please see rules for signature guidelines. >>
 
 
 


Old
  Post #5 (permalink)   01-22-2005, 11:23 AM
HD Amateur
 
Join Date: Jan 2005
Posts: 79

Status: imported_blacknight is offline
We used to outsource part of our support to somebody, as he was specialised in the area, but we are considering revisiting the entire area again now.
My main concern with any kind of outsourcing is quality.
We pride ourselves on offering clients a very high level of technical support and service, so we need to be able to ensure that anybody who works with us, even on a contract basis, is able to fulfill those criteria.
 
 
 


Old
  Post #6 (permalink)   01-22-2005, 11:36 AM
HD Guru
 
Join Date: Jan 2005
Posts: 850

Status: talkwebhosts.co is offline
Quote:
Originally Posted by blacknight
We used to outsource part of our support to somebody, as he was specialised in the area, but we are considering revisiting the entire area again now.
My main concern with any kind of outsourcing is quality.
We pride ourselves on offering clients a very high level of technical support and service, so we need to be able to ensure that anybody who works with us, even on a contract basis, is able to fulfill those criteria.
May we ask whom you used to outsource with?
 
 
 


Old
  Post #7 (permalink)   01-22-2005, 11:45 AM
HD Amateur
 
Join Date: Jan 2005
Posts: 79

Status: imported_blacknight is offline
Just some guy I found
 
 
 


Old
  Post #8 (permalink)   01-22-2005, 11:53 AM
HD Guru
 
Join Date: Jul 2004
Posts: 534

Status: frattay22 is offline
Sometimes that is the best also if they specailize in one area that is even better so you can stay focused on your main aspect of your business
__________________
<< Please see rules for signature guidelines. >>
 
 
 


Old
  Post #9 (permalink)   01-22-2005, 11:55 AM
HD Amateur
 
Join Date: Jan 2005
Posts: 79

Status: imported_blacknight is offline
I know that there are companies that specialise in offering support, but I would love to hear from a professional company that had used them.
Frattay22 - Agreed. In our case we outsourced support for java users to a 3rd party and it worked out really well.
 
 
 
Reply

Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: