Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   07-12-2005, 08:10 PM
HD Addict
 
Join Date: May 2005
Posts: 119

Status: CLCook is offline
Have any of you received any feedback from customers about outsourced support (those of you who use it)???

I, as an American, value our jobs. However, as a consumer, don't want to pay a lot for great hosting with real American support techs.

Any feedback from customers? Do they really care as long as the service is great?
 
 
 


Old
  Post #2 (permalink)   07-12-2005, 08:50 PM
HD Addict
 
Join Date: Jan 2005
Posts: 183

Status: cats-computing is offline
Don't tell them

Nothing wrong with outsourced support I feel, as long as they are helpful, patient, kind and speak good english.
__________________
CatsNine // http://www.catsnine.com
Affordable reseller web hosting.
 
 
 


Old
  Post #3 (permalink)   07-12-2005, 11:56 PM
HD Newbie
 
Join Date: Apr 2005
Posts: 38

Status: imported_Simon is offline
im a current customer with cats-hosting and i have found his support excellent and i have had 100% uptime, i dont really care if they have outsources support as long as when you have a problem you feel that they are doing all they can to fix it and prevent it happening with others etc.
 
 
 


Old
  Post #4 (permalink)   07-13-2005, 05:39 PM
HD Addict
 
Join Date: Jan 2005
Posts: 183

Status: cats-computing is offline
Simon,

Thanks for your compliments I'd have to agree with you on your points, it shouldn't matter if it is reliable support.
__________________
CatsNine // http://www.catsnine.com
Affordable reseller web hosting.
 
 
 


Old
  Post #5 (permalink)   07-15-2005, 12:06 AM
HD Guru
 
Join Date: Jan 2005
Posts: 850

Status: talkwebhosts.co is offline
Quote:
Originally Posted by Simon
im a current customer with cats-hosting and i have found his support excellent and i have had 100% uptime, i dont really care if they have outsources support as long as when you have a problem you feel that they are doing all they can to fix it and prevent it happening with others etc.
Glad to hear the positive comments!
__________________
Web Hosting Forum :: Come Help Build A New Hosting Community!
TargetedWebTraffic.net :: Purchase Quality Targeted Traffic For Your Website
 
 
 


Old
  Post #6 (permalink)   07-24-2005, 05:09 AM
HD Newbie
 
Join Date: May 2005
Posts: 37

Status: imported_ThinkSupport is offline
Quote:
Originally Posted by TheReason
Glad to hear the positive comments!
Same here .. Well there are various companies that offer good and quality outsourced support. But the clients i.e the hosting companies do not dare to reveal that they are using an outsourced support.

On the contrary I have noticed that many times if a particular outsourced support is bad, then it becomes a popular issue to critisize that outsourced company.

I agree that it is fare to critisize such a company but my point is that very few people like cats-computing have the guts to admit that they outsource their support. Consequtively we come to know about a good outsourcing company who offers quality support.
But as I said earlier, very few people reveal that their outsourced support is good, quite often outsourcing is considered to be degrading the support quality.
__________________
ThinkSupport Solutions - ThinkSupport.net
Thinking Of Support Solutions ? .. Think About us .. !
PH : (408) 9142 581 | AIM : ThinkingSupport | MSN : sales@thinksupport.net
24/7 Outsourced Hosting Support Solutions
 
 
 


Old
  Post #7 (permalink)   07-24-2005, 11:48 PM
HD Addict
 
Join Date: Jan 2005
Posts: 183

Status: cats-computing is offline
Intestering that I never said we outsource support, then again I never said we didn't

Although I say if you do, why lie to your customers? If you lie to them about one thing, then what's stopping you to lie about other things?
__________________
CatsNine // http://www.catsnine.com
Affordable reseller web hosting.
 
 
 


Old
  Post #8 (permalink)   07-25-2005, 03:23 AM
HD Newbie
 
Join Date: May 2005
Posts: 37

Status: imported_ThinkSupport is offline
Quote:
Originally Posted by cats-computing
Intestering that I never said we outsource support, then again I never said we didn't

Although I say if you do, why lie to your customers? If you lie to them about one thing, then what's stopping you to lie about other things?
Ohh ok... may be I misunderstood Simon's reply.

I apologize for that
__________________
ThinkSupport Solutions - ThinkSupport.net
Thinking Of Support Solutions ? .. Think About us .. !
PH : (408) 9142 581 | AIM : ThinkingSupport | MSN : sales@thinksupport.net
24/7 Outsourced Hosting Support Solutions
 
 
 
Reply

Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: