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Old
  Post #1 (permalink)   11-05-2005, 08:43 AM
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Join Date: Nov 2005
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Status: CS New Media is offline
Hello all

I am looking for some 'cheapish' Live Chat software for 2 operators.

I would like to be able to:
  • Have online/offline images to show when a support agent is available
  • Operator Client Software

Any recommendations? What do you guy's use?

Thanks In Advance

Carl
 
 
 


Old
  Post #2 (permalink)   11-05-2005, 11:56 AM
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I currently use Kayako SupportSuite (http://www.kayako.com), but have also used PHP Live (http://www.phplivesupport.com) in the past.
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Old
  Post #3 (permalink)   11-05-2005, 08:24 PM
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Try Help Center Live.
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Old
  Post #4 (permalink)   11-05-2005, 08:41 PM
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Quote:
Originally Posted by AlexF
That works too! It also is now integrated with osTicket
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Old
  Post #5 (permalink)   11-06-2005, 10:38 AM
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Hi,

Thanks everyone.

I uploaded Help Center Live last night, but got a load of errors!
 
 
 


Old
  Post #6 (permalink)   11-06-2005, 01:22 PM
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Is there a way to just install the Live Chat rather than the oSticket?

When I have uploaded all the files i go to run the installer I get:


Warning: Smarty error: problem creating directory 'C:/Domains' in C:\Domains\csnewmedia.co.uk\wwwroot\chat\class\sma rty\Smarty.class.php on line 1115

Warning: Smarty error: problem writing temporary file 'C:\Domains\csnewmedia.co.uk\wwwroot\chat\class\.. \compile\%%196\%%1964540384\436e580e31d2c' in C:\Domains\csnewmedia.co.uk\wwwroot\chat\class\sma rty\Smarty.class.php on line 1115

Warning: fetch(C:\Domains\csnewmedia.co.uk\wwwroot\chat\cla ss\..\compile\%%196\%%1964540384\setup.tpl.php): failed to open stream: No such file or directory in C:\Domains\csnewmedia.co.uk\wwwroot\chat\class\sma rty\Smarty.class.php on line 1279

Warning: fetch(C:\Domains\csnewmedia.co.uk\wwwroot\chat\cla ss\..\compile\%%196\%%1964540384\setup.tpl.php): failed to open stream: No such file or directory in C:\Domains\csnewmedia.co.uk\wwwroot\chat\class\sma rty\Smarty.class.php on line 1279

Warning: fetch(C:\Domains\csnewmedia.co.uk\wwwroot\chat\cla ss\..\compile\%%196\%%1964540384\setup.tpl.php): failed to open stream: No such file or directory in C:\Domains\csnewmedia.co.uk\wwwroot\chat\class\sma rty\Smarty.class.php on line 1279

Warning: fetch(): Failed opening 'C:\Domains\csnewmedia.co.uk\wwwroot\chat\class\.. \compile\%%196\%%1964540384\setup.tpl.php' for inclusion (include_path='.;c:\php4\pear') in C:\Domains\csnewmedia.co.uk\wwwroot\chat\class\sma rty\Smarty.class.php on line 1279

 
 
 


Old
  Post #7 (permalink)   11-11-2005, 03:15 AM
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I recommend kayako.
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Old
  Post #8 (permalink)   11-12-2005, 05:01 AM
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I know some hosts that use phplivesupport.com and the program works fine however I do not reccomend a hosting company to use Live Chat. It is definitely better to focus on answering promptly on suppor tickets and to offer phone support.
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Old
  Post #9 (permalink)   11-14-2005, 05:47 PM
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OS ticket is a nice professional way to handle things, BUT having a IM account can be a very nice way to persuade customers. I would definitly trust a host more if I could casually talk to the owner/employee.
 
 
 


Old
  Post #10 (permalink)   11-16-2005, 10:52 AM
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http://www.kayako.com is by far the best however to pay 39.95/m for livechat and ticket system is just to much in my book
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  Post #11 (permalink)   11-16-2005, 10:31 PM
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We use the OSI live chat, we have tried the xencoders which is nice as it offers the remote control. It was buggy and cost a lot more than the PHP live chat by OSI and is web based
 
 
 


Old
  Post #12 (permalink)   11-25-2005, 08:44 PM
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We' currently use providesupport (http://providesupport.com). It works well and is offered at a fairly low price.
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  Post #13 (permalink)   11-26-2005, 04:06 AM
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I would suggest clickchatsold.com which is cheaper compared to others and it's very good for sites which get less than 500 chats per day. If you get more than 500 chats per day then you should go for Liveperson or HelpCenterLive.
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  Post #14 (permalink)   11-26-2005, 06:11 PM
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One good and cheap and I highly recomend is PHP Live Support the only charge $20/month www.phplivesupport.com
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Old
  Post #15 (permalink)   12-09-2005, 11:08 AM
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I recommend kayako too.
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