Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #16 (permalink)   11-24-2003, 03:23 PM
HD Wizard
 
Join Date: Sep 2003
Location: Nova Scotia, Canada
Posts: 1,425
Send a message via ICQ to GordyMac Send a message via AIM to GordyMac Send a message via Yahoo to GordyMac

Status: GordyMac is offline
I've never used PerlDesk, is it good?
__________________
I'm back!
 
 
 


Old
  Post #17 (permalink)   11-24-2003, 06:17 PM
HD Guru
 
wsac's Avatar
 
Join Date: Nov 2003
Location: N.J.
Posts: 702
Send a message via Skype™ to wsac

Status: wsac is offline
Quote:
Originally posted by GordyMac
I've never used PerlDesk, is it good?
Yes it easy to install & easy to understand also
__________________
WHMCS Services - sales (at) whmcsservices.com
WHMCS Addons / Modules
 
 
 


Old
  Post #18 (permalink)   12-17-2003, 03:08 AM
HD Guru
 
Join Date: Apr 2003
Location: France
Posts: 559

Status: Anjay is offline

<< How much would you pay for a good helpdesk? What would you want in a helpdesk for around $50? Just interested to see what people look for when they are spending around that much on a helpdesk >>

How much would I pay for a good helpdesk? A lot really. One of the best help desks I've found so far is Kayako eSupport. $349.95 for a one time owned license. A lot more than $50 as you can see.
When spening on a helpdesk, or anything to improve support to clients, there should really be no budget - within reason of course, you shouldn't go an pay $1,000+ on something when $349.95 can do the job just fine and maybe better.


PerlDesk - Apparently very nice. The demo looks very nice. Personally, I don't use PerlDesk and wouldn't either. Unfortunately I too had problems FastNetServers, you're not the only problem. My problem was where when I changed the passwords, it'd change them but to something else for some reason. As far as I'm aware however it was quickly fixed, but I don't use it - don't even have a copy anymore. A lot of people like PerlDesk because it is cheap, and because clients have no troubles getting around it.

The one thing I say about help desks, is your clients and your staff should always be able to get around it easily and not have any troubles sending tickets or so on. On this issue, I say spend money on ease - your clients will be happy and so will you in the end.
__________________
Andrew Acsiak & Assc - Professional, with a personal touch
Real Politics - A Very Conservative View.
 
 
 


Old
  Post #19 (permalink)   12-17-2003, 05:54 AM
HD Wizard
 
Join Date: Sep 2003
Location: Nova Scotia, Canada
Posts: 1,425
Send a message via ICQ to GordyMac Send a message via AIM to GordyMac Send a message via Yahoo to GordyMac

Status: GordyMac is offline
Well I suppose that is true, if you have the money to spend on it, why not spend it?
__________________
I'm back!
 
 
 


Old
  Post #20 (permalink)   12-17-2003, 07:55 AM
HD Guru
 
Join Date: Apr 2003
Location: France
Posts: 559

Status: Anjay is offline

Exactly!
Except, remember - never waste money. Buy something, when it's needed, but buy the best, and make sure you use it well. Don't buy something for pure kicks or just to get high, I think those green herbs there in your back yard will do that just fine.

You must always remember to find balance. Don't buy something that won't do what you want it to, and don't pay too much for it. Although, don't buy such a cheap product that it doesn't do what you want it to either. Remember, balance is the key to everything - the key to earning good profits, the key to running a smooth business, the key to purchasing a well priced product that does what you want it to.
__________________
Andrew Acsiak & Assc - Professional, with a personal touch
Real Politics - A Very Conservative View.
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: