What method of support do your customers use most to contact your support department?
I know for me its normally email but have tried to put some more focus on the helpdesk now so people do direct to that for support, also good with a knowledge base there.
Well for now we have telephone and email support but we will be installing a helpdesk and live chat soon hopefully by the end of January.
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Everything is stored in one location for easy referral. Plus, running Linux there are only 2 chat programs that works (yahoo and AIM) but I am not on the chat much anymore. The helpdesk works for my customers. Took them some time to get use to it.
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