Customer Service and Support Issues

A forum for discussing customer service and support issues from support software to advice about supporting your customers.

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Support Escalation Rules

Replies: 3

Views: 365

Apr 3, 2024

JackieJim

E

Preferred Ticket Support System

3 4 5

Replies: 82

Views: 30,462

Mar 4, 2024

georgedatacenter

G

Phone support - How important is it in the hosting industry

2

Replies: 26

Views: 6,851

Dec 29, 2023

ComputeAxis

Which software you are using to offer support to your clients?

Replies: 14

Views: 1,417

Oct 2, 2023

CanSpace

Fixing the client?

Replies: 11

Views: 4,945

Jul 31, 2023

Rabisu

Issuing Refunds to Accounts Terminated for Abuse

Replies: 4

Views: 1,274

Oct 31, 2022

thcservers

Email vs. Comments: Which is Better?

Replies: 10

Views: 2,074

Sep 28, 2022

NetRay

Which chat is better to use?

Replies: 11

Views: 2,252

Jul 9, 2022

John @ S4

L

Best Live Chat

8 9 10

Replies: 192

Views: 57,140

Jun 27, 2022

RefinedHost

Removing a Fraudulent Negative Review...

Replies: 16

Views: 16,686

Nov 7, 2021

whmcsguru

What are some "extra one percent" efforts that can reduce customer churn?

Replies: 7

Views: 3,447

Aug 12, 2021

easyhostmedia

Attitude is key

Replies: 2

Views: 6,572

May 4, 2021

Colin S

Support personnel profiles

Replies: 4

Views: 3,092

Apr 2, 2021

bigredseo

I

Social media support in the hosting business

Replies: 9

Views: 3,587

Mar 21, 2021

systemfreaks

Live chat. What happens when it's not live?

2

Replies: 21

Views: 23,305

Feb 11, 2021

InfusedHosting

G

How to deal with Rude customers?

Replies: 19

Views: 19,082

Dec 15, 2020

FlokiNET

F

EIG customer service = 0

Replies: 3

Views: 3,249

Dec 12, 2020

John @ S4

DMCA issues

Replies: 5

Views: 3,188

Dec 10, 2020

John @ S4

First impressions

Replies: 1

Views: 2,440

Dec 8, 2020

whmcsguru

I

Outsource support companies

Replies: 2

Views: 2,491

Sep 25, 2020

vinothananda

V

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