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  Post #16 (permalink)   07-30-2008, 09:14 AM
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Join Date: May 2008
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Status: HivelocityJJ is offline
I've used Kayako, the software is pretty good.
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  Post #17 (permalink)   07-30-2008, 03:26 PM
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Join Date: Sep 2005
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Status: Matthew is offline
I liked Kayako's eSupport when I was using helpdesk software.
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  Post #18 (permalink)   08-01-2008, 07:22 AM
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Frankly speaking, I didn't like Kayako support.When we contacted them via the live chat,the support was simply not helpful.
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  Post #19 (permalink)   08-01-2008, 07:37 AM
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Quote:
Originally Posted by BobZ View Post
Frankly speaking, I didn't like Kayako support.When we contacted them via the live chat,the support was simply not helpful.
I never dealt with support so I guess I was lucky
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  Post #20 (permalink)   08-01-2008, 09:04 AM
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Status: HivelocityJJ is offline
Kayako doesn't have good support, but their software it great.
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  Post #21 (permalink)   08-01-2008, 09:17 AM
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Quote:
Kayako doesn't have good support, but their software it great.
I completely agree with AH JohnJ
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  Post #22 (permalink)   08-21-2008, 01:23 AM
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Join Date: Jun 2008
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Status: JKookServ is offline
If you use billing sw, then use built-in support. Also, you need to have a chat sw for more clients.
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  Post #23 (permalink)   09-16-2008, 08:26 AM
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Join Date: Sep 2008
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Status: Tarak is offline
Free and Stable - http://www.accord5.com/trellis

Paid and Rock Solid - http://www.kayako.com/

We are using kayako since 2002 and Trellis since last 4 months and no issues till now.
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  Post #24 (permalink)   09-17-2008, 11:34 AM
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Status: SoftsysHosting is offline
We are using the WHMCS integrated support system and have been happy with it!

- Rick
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  Post #25 (permalink)   09-18-2008, 06:43 AM
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We have been using Finedesk as a support ticket system and we are quite satisfied with it
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Old
  Post #26 (permalink)   09-18-2008, 09:23 PM
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Status: vendetta is offline
I think Kayako is the perfect choice
 
 
 
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