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  Post #16 (permalink)   07-30-2008, 09:14 AM
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I've used Kayako, the software is pretty good.
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  Post #17 (permalink)   07-30-2008, 03:26 PM
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I liked Kayako's eSupport when I was using helpdesk software.
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  Post #18 (permalink)   08-01-2008, 07:22 AM
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Frankly speaking, I didn't like Kayako support.When we contacted them via the live chat,the support was simply not helpful.
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  Post #19 (permalink)   08-01-2008, 07:37 AM
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Quote:
Originally Posted by BobZ View Post
Frankly speaking, I didn't like Kayako support.When we contacted them via the live chat,the support was simply not helpful.
I never dealt with support so I guess I was lucky
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  Post #20 (permalink)   08-01-2008, 09:04 AM
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Kayako doesn't have good support, but their software it great.
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  Post #21 (permalink)   08-01-2008, 09:17 AM
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Quote:
Kayako doesn't have good support, but their software it great.
I completely agree with AH JohnJ
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  Post #22 (permalink)   08-21-2008, 01:23 AM
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If you use billing sw, then use built-in support. Also, you need to have a chat sw for more clients.
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  Post #23 (permalink)   09-16-2008, 08:26 AM
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Free and Stable - http://www.accord5.com/trellis

Paid and Rock Solid - http://www.kayako.com/

We are using kayako since 2002 and Trellis since last 4 months and no issues till now.
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  Post #24 (permalink)   09-17-2008, 11:34 AM
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We are using the WHMCS integrated support system and have been happy with it!

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  Post #25 (permalink)   09-18-2008, 06:43 AM
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We have been using Finedesk as a support ticket system and we are quite satisfied with it
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  Post #26 (permalink)   09-18-2008, 09:23 PM
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I think Kayako is the perfect choice
 
 
 


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  Post #27 (permalink)   05-04-2012, 03:10 PM
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Kayako is excellent however WHMCS has came a long way over the past few years and for the most part performs very well indeed.
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  Post #28 (permalink)   05-13-2012, 09:52 AM
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What software do you recommend to use for a HelpDesk system for customer support? I'd like something that has a short learning curve and is easy for the customer to use as well. Would prefer lower cost options as money is tight at this point. I'm hoping to find a low-cost, reliable system that I will be able to install myself without too much hassle.
I think with a low budge requirements WHMCS shall be best as it can give you option to have billing system and helpdesk in one place.
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  Post #29 (permalink)   05-27-2012, 06:15 AM
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Kayako seems to be industry best for hosting industry.
 
 
 
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