HelpDesk software - Page 2

HivelocityJJ · Post #16 (**permalink**) 07-30-2008, 09:14 AM

I've used Kayako, the software is pretty good.

Matthew · Post #17 (**permalink**) 07-30-2008, 03:26 PM

I liked Kayako's eSupport when I was using helpdesk software.

BobZ · Post #18 (**permalink**) 08-01-2008, 07:22 AM

Frankly speaking, I didn't like Kayako support.When we contacted them via the live chat,the support was simply not helpful.

Matthew · Post #19 (**permalink**) 08-01-2008, 07:37 AM

Quote:

Originally Posted by BobZ

Frankly speaking, I didn't like Kayako support.When we contacted them via the live chat,the support was simply not helpful.

I never dealt with support so I guess I was lucky

HivelocityJJ · Post #20 (**permalink**) 08-01-2008, 09:04 AM

Kayako doesn't have good support, but their software it great.

BobZ · Post #21 (**permalink**) 08-01-2008, 09:17 AM

Quote:

Kayako doesn't have good support, but their software it great.

I completely agree with AH JohnJ

JKookServ · Post #22 (**permalink**) 08-21-2008, 01:23 AM

If you use billing sw, then use built-in support. Also, you need to have a chat sw for more clients.

Tarak · Post #23 (**permalink**) 09-16-2008, 08:26 AM

Free and Stable - http://www.accord5.com/trellis

Paid and Rock Solid - http://www.kayako.com/

We are using kayako since 2002 and Trellis since last 4 months and no issues till now.

SoftsysHosting · Post #24 (**permalink**) 09-17-2008, 11:34 AM

We are using the WHMCS integrated support system and have been happy with it!

- Rick

BobZ · Post #25 (**permalink**) 09-18-2008, 06:43 AM

We have been using Finedesk as a support ticket system and we are quite satisfied with it

vendetta · Post #26 (**permalink**) 09-18-2008, 09:23 PM

I think Kayako is the perfect choice