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  Post #1 (permalink)   03-21-2008, 11:22 AM
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Join Date: Mar 2008
Posts: 25

Status: dramaqueen is offline
Just curious, how long should I keep a customer's information after they cancel an account with me?
I'm just starting out so I haven't even got my first customer, but I know this will be something I need to know for the future.
 
 
 


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  Post #2 (permalink)   03-21-2008, 11:36 AM
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Location: Eastern Ontario
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Most larger companies I know will keep the information indefinitely. Even if the data base they are using gets cleaned out they archive the old stuff. I would do the same if I were you. Doesn't mean you have to have it easily accessible when it gets old.
 
 
 


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  Post #3 (permalink)   03-22-2008, 07:23 AM
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I'd agree with keeping the information indefinitely, however, as a second option, I'd keep it as long as it's necessary for your taxing authority. US IRS requirements, if memory serves, would be 5 years at a minimum. You'd need to verify that though.
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  Post #4 (permalink)   03-24-2008, 07:54 AM
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Thanks for the advice and it makes sense. It seems like it can't hurt to keep it indefinitely and I hadn't even yet thought through the IRS requirements. I'll have to check into that a little more.
 
 
 


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  Post #5 (permalink)   05-21-2008, 10:22 AM
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I'd keep it forever, you can "market" to them for a certain period of time after they leave you as well.
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  Post #6 (permalink)   06-14-2008, 08:55 PM
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for me?just save it as long as it is important and for future references. .
 
 
 


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  Post #7 (permalink)   06-26-2008, 06:36 PM
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Forever, since you never know. But this also depend of the legislation from your country. I delete the old data after couple of months max 1 year.
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