Has anyone ever used something like this?

http://www.phplivesupport.com

I am wondering what the main differences are between these types (paid) and the freebie ones. I might look into crafysyntax, I have heard that name a few others places too.

for a free open source version checkout AJAX Chat at http://sourceforge.net/projects/ajax-chat/

Or we use Live Help Messenger at http://livehelp.stardevelop.com which is fairly inexpensive.

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Wouldn't be self promotion right there Galaxy? I don't think that is allowed.

yeah, romes is right.The account can be blocked without any warning for such actions

Guys... I wont do that anymore if it is not allowed. I am here to gain knowledge and share mine. Let's end this discussion as we are going out of the topic.

Glad to hear it. Lets get back on topic.

crafy is good also star develop is also good

We us phplivesupport. We've used Kayako (and still have an owned license for the suite), but don't use it now as there's no Linux support for the chat. We HAVE to run Windows to use their chat support. Not good enough!

We use phplivesupport.com (osiCodes) and have used phplivehelper.com (turnkeywebtools) as they are both browser based. So even if I'm out of the house and at a family member house etc, I can still jump on live help if needed, no software to install. We've used the osiCodes solution for probably 5 years at this point.

As for the free softwares out there - I have looked at them (for clients etc) but I still come back to the paid version. Free can be cheezy sometimes. It's like operating a business site on a free hosting service - you get what you paid for. For $100 (one time fee) and then install the software on your own server, and have full access to customize the code, templates and inner workings of the software - the phplivesupport can hardly be beat.

We use ProvideSupport and it works very well.

Good to hear that someone has used that. I think this week we are going to set aside sometime and test it out to see if we like it or not. Any other feedback you can think of please let me know.

Live Person is really good,If your looking for paid.
They have fantastic support.
Livezilla is good If you need It free,but they dont provide as good support as Live Person.

Checkout plugoo.com - You simply use your messenger software line MSN and the customer uses the small script in your website to chat. Great little invention.

LiveZilla is really good and free

I'd have to disagree.. I hate liveperson .. it sucks.. crashes all the time!