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  Post #31 (permalink)   07-14-2008, 03:22 PM
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Quote:
Originally Posted by VTGal View Post
I get very irritated when I want to talk to a person on the phone and they do not list their number on a site (especially a place I pay money for a service to). Having a phone number listed (and is use) is just a part of good business ownership if you ask me!
Thats just about the way I think of it too. It drives me mad when I try to contact a place and they have something online only but no phone number. Sometimes I just really want to talk to a live person you know?
 
 
 


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  Post #32 (permalink)   07-21-2008, 10:43 AM
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Phone lines are pretty cheap in this day and age... I can't think of a good excuse for any reputable business not having one.
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  Post #33 (permalink)   08-02-2008, 04:27 AM
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Originally Posted by brianf View Post
Cost is a certainly a factor. Skype is a very good alternative to a phone number. It is free to send and receive voice with other Skype users. Additionally, call-out time can be purchased to make calls to land line or mobile numbers in many countries for pennies per minute.
this is so true..skype is really my alternative for a phone line, its connection is good and its cheaper..
 
 
 


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  Post #34 (permalink)   08-07-2008, 07:52 PM
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We use ringcentral, it works pretty well for us, we advertise the number on our website and give it out to our customers. Great for a 800 number, and if you want fax in/out as well. Good prices, and lots of options.
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  Post #35 (permalink)   08-07-2008, 09:01 PM
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You could just buy an 800 number, but I think live chat or something like that is a lot better. It's cheaper, and I find it a lot easier to use and handle.
 
 
 


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  Post #36 (permalink)   08-08-2008, 12:39 AM
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I would agree with people which support skype. That is really good alternative to the 800. And sometimes more comfortable for foreign customes
 
 
 


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  Post #37 (permalink)   08-09-2008, 11:26 AM
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I have two phone lines that I use quite regularly. I have a POTS line I use mainly for business and local personal calls. I also have a Magic Jack line through my computer that I use for nearly all of my long distance calls. I also have my cell phone that I use when I am in range of a good signal, which I don't get at home. Anytime I apply to a new job I always have all three numbers listed on my resume. I want companies to know that I am easily contacted if needed. I don't see any reason at all in having a phone line if you aren't going to use. I have seen many websites where the only method of communication is an email address. This irritates me too b/c sometimes they return your emails and sometimes they don't.
 
 
 


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  Post #38 (permalink)   08-09-2008, 01:09 PM
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I have tried to add phone service many times... and the use vs the cost never weighs it out. I can pay $10 to $30 monthly and have one phone call a year. Not worth it
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  Post #39 (permalink)   08-09-2008, 06:04 PM
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Thats very well possible livewire, but think of the clients you have that would rather talk to a person than type to them. Even worse when people dont have a phone number many see that as "Shady" and its just something I prefer rathering spending the money on and not use it than have a client run up a random "review" and say that I look shady.
 
 
 


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  Post #40 (permalink)   08-14-2008, 11:17 AM
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Some clients simply cant trust the other side without speak to some one by phone, I think phone is pretty important those days.
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  Post #41 (permalink)   08-14-2008, 12:15 PM
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Quote:
Originally Posted by HostDime-il View Post
Some clients simply cant trust the other side without speak to some one by phone, I think phone is pretty important those days.
I think people have thought that way for a long time but the more we depend on computers the more people expect everyone to still have a phone line just in case. You know for all those hosting clients we have, how many do you think really use things like netmeeting and sykpe rather than a phone?
 
 
 


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  Post #42 (permalink)   08-14-2008, 07:09 PM
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really silly question in the end.
think of a mid size business - not being able to call a phone number? without a phone you get lots of small sites maybe - but most larger customers will want to see a phone number
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  Post #43 (permalink)   08-15-2008, 11:44 AM
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It does not matter the size of the company too much to me, if its anything work or personal related and they do not have a phone number as a way to contact them, they dont get my business its really that simple. I can understand start up places and working to get a number listed, but really, if you have a business plan at the start, there is no need to not have the budget for a phone line.
 
 
 


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  Post #44 (permalink)   08-15-2008, 03:11 PM
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Actually, shockym, there could be plenty of reasons to have a business plan and not have a support phone line. When I started out, I had a business plan - a good one. Start slow, concentrate on what I knew, build the business well rather than fast, provide the kind of support I would expect...which does not include phone support. Thorough answers in plain English? Yes. Courteous, responsive communication? Yes. Honesty and clear dealing? Most definitely yes.

Note that these can be done using tools other than a phone.

I didn't offer phone support when I started out. I didn't have the budget. Nor did I have the inclination to offer phone support even if I did have the budget back then.

I prefer to use email, forums, or IM - even when dealing with my datacenter and providers. If there isn't a thriving client forum available, I don't continue to use the service. It's all down to how each person prefers to communicate. Some folks, such as yourself, vastly prefer - even require - a phone number. Other clients can take a phone number or leave it.

While I could conceivably hire a company like Bobcares or Actsupport to answer Level 1 support calls on a per-call basis, I myself have negative experiences with outsourced customer service. I don't like dealing with someone who, no matter how courteous and responsive, is obviously reading from a script. It was a bit of work, but writing out simple, straightforward customer support documentation for my control panel helped me get into my potential customers' minds and anticipate places where they'd have questions or problems - thus letting me enhance my support documentation, or take other steps to smooth these customer roadblocks. Not everyone has the time or inclination to do this; but I did, and still do.
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  Post #45 (permalink)   08-25-2008, 02:44 AM
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I have a phone line, and I use it all the time. Each separate office has their own internal phone number, all directed from the main toll free number.

It's a great investment, and usually has a fairly minimal cost.
 
 
 
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