If the invoice is not paid on the invoice day, we give the clients a grace period of 7 days to pay it. If it is not paid within that period, their account is suspended. Then terminated if it is not paid after 30 days.

Our SOP is to send a couple notices prior to suspension and then just suspend the account.

It's funny, we have a couple clients that wait for their account to be suspended prior to paying. I think that they think that they get more for their money that way...

I had a client like that. Kept up that behavior for over half a decade, until other circumstances forced the termination of our business relationship. My guesstimate was that they had problems getting the money from *their* clients, and so just followed our business model with them - passed the late fees / reconnection fees on down the pipeline. Either that, or they just ate the extra fees themselves for whatever reason.

I have only been in the web hosting industry for only 6 months but in that time I haven't had any problems with clients not paying on there due date. I have how ever had 2 fraudulent sign ups since I started.

If they don't reply your emails, and don't pay anything last 2-3 months, suspend their accounts.. I am sure they will contact you as soon as possible)

I suspended only a few customers account because of same reason, now at least theyletus know if they are not able to pay for a month and when they will pay for it.....

We send 3 warning and if it is contunie we suspend the servers

What I do is after the invoice date, I give 2 days and then if still they didnt pay Ill suspend then they have 15days and everyday during the 15 days its 25cents per late day.

we send two notices and on the third notice the account is suspended

We send an email when the invoice is created, then a reminder is sent before the due date. If the account is overdue then an automated email is sent out warning them of possible suspension if they do not take care of the outstanding invoice soon.

We give 2 warnings & a final notice. 2 days after the final notice we suspend their account and send them another notice with instructions on how to reinstate their account.

With shared and reseller hosting there is usually not as big is an issue due to the fact that your not llosing money. With dedicated servers its a major issue. Many of the datacenters that I do consulting work for on the dedicated servers do not provide additional days. They will generate the invoice 7 - 15 days before hand. Then you have up until midnight on that day to pay or your suspended.

When we sold shared and reseller hosting if the client communicated with us we didn't usually suspend. Communication is the key.

Agreed & same here.

For shared and reseller hosting is still fine. The main issue here is for dedicated server client. You have to pay your license and rack fee in advance, before your client pay you.

If you are reslling dedicated server it is worst. You have to pay the server rental fee to your datacenter, but your client ignoring your email.

Looking for a flexible datacenter is important here. Make sure you do not signup a long period server in return to get more discount. When your client cancel your server without notice, you have to pay for the rest of the rental or else all your server with the datacenter will be suspended.

I just had a non paying client, and she wasn't to happy. We actually gave her more notice than we did any of our other clients. About 3 weeks ago we sent her a message letting her know that she hasn't yet paid her invoice. A week later we sent another one. Just last Monday we sent her another message saying we're going to have to have to suspend her site this coming Friday if we don't receive payment. Friday comes around and nothing. So Saturday night I suspended her account and by Sunday I open my support ticket software and she basically told me where to stick it because this is the time of year when her site got the most hits.

I feel really bad for her, but sometimes you have to do what you have to do.

I worked for about a month with a collection agency - breaking kneecaps. LOL. We have guidelines, but lots of room to negotiate with non-paying clients.