Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   10-26-2008, 09:13 PM
HD Guru
 
shockym's Avatar
 
Join Date: Jan 2008
Posts: 694

Status: shockym is offline
Is everyone here sending out mass emails to their clients for updates and the such? Since we use Client Exec it has a built in feature, but not all people really login unless there is an issue so we go ahead and do this as well for any promo's we are running. Anyone else?
 
 
 


Old
  Post #2 (permalink)   10-27-2008, 06:18 AM
HD Addict
 
Join Date: Oct 2008
Posts: 125

Status: wschuah is offline
Sure, but not too often due to client may will feel unhappy...
__________________
Infinityxcess Web Solution | your one stop hosting solution
24/7 Support | 99.9% Guarantee | 1 hour respond Guarantee
Domain Register | Web Hosting | Reseller Hosting
 
 
 


Old
  Post #3 (permalink)   10-27-2008, 10:48 AM
HD Newbie
 
Join Date: Mar 2005
Posts: 28

Status: RH01 is offline
I do - Always communicate with my clients to make sure they know whats going on with their service
 
 
 


Old
  Post #4 (permalink)   12-10-2008, 10:30 AM
HD Wizard
 
Join Date: Mar 2005
Location: Atlanta, GA
Posts: 2,264

Status: handsonhosting is offline
Communication is key. Sending out notices about issues taking longer than 15 minutes to resolve are necessary. We also post in our forums, and also post in our client area so it shows up before a user enters a ticket, and if they subscribe in the forum news, they get the notices there too.

People would much rather know what is going on rather than finding out later there were issues and then getting upset.
__________________
Emerson Nogueira
http://www.HandsOnWebHosting.com
cPanel Web Hosting, Domain Registration, Managed VPS Servers
 
 
 


Old
  Post #5 (permalink)   12-10-2008, 04:49 PM
HD Addict
 
Join Date: Feb 2008
Posts: 205

Status: chatterbox is offline
I can't imagine any customer being unhappy to get an email giving them a heads up on major issues or changes. If they are, they are seriously lacking in common sense.
 
 
 


Old
  Post #6 (permalink)   12-10-2008, 06:29 PM
HD Guru
 
shockym's Avatar
 
Join Date: Jan 2008
Posts: 694

Status: shockym is offline
Major issue changes and minor ones here, and that is seldom as we do not even like more email that we need so we fully understand that. At the end of the year though we do send out a thank you for all clients, thats not too bad and it reminds them that they are appreciated just as I am sure they appreciate amazing service on our end.
__________________
Please your clients & thank them from time to time.......they are just like groupies that keep the band going strong.
 
 
 


Old
  Post #7 (permalink)   12-10-2008, 06:31 PM
HD Guru
 
Join Date: Jan 2008
Posts: 536

Status: AbbieRose is offline
Right, now a client might get hacked off by constantly being hit up with offers or something. But this is common decency, telling them about changes and about possible hold ups in service and so on-its a good thing.
 
 
 


Old
  Post #8 (permalink)   12-10-2008, 08:30 PM
HD Amateur
 
Join Date: Nov 2008
Posts: 61

Status: thecubehost is offline
If you send promos to much, it can kinda get annoying.
__________________
The Cube Host - Quality Web Hosting Solutions
24/7 Server Monitoring - 99.9% Uptime Guarantee
www.thecubehost.com
 
 
 


Old
  Post #9 (permalink)   12-11-2008, 12:00 PM
HD Newbie
 
Join Date: Nov 2008
Location: Springfield, IL
Posts: 25

Status: LT Smash is offline
Personally as just a client right now, I don't mind the occasional email or promo, I honestly wish I would get a little more emails from my company besides Payment Recieved.
 
 
 


Old
  Post #10 (permalink)   12-15-2008, 01:19 PM
HD Addict
 
Join Date: Dec 2008
Location: Florida,Tampa
Posts: 101
Send a message via MSN to HivelocityLB

Status: HivelocityLB is offline
Sending client's updates on server issues is one thing.
They can also login to the community forums to see the current happening of issues. However to email them constantly with specials and such can get a bit much.

Informing client's of current server related issues is just good business.
__________________
Dedicated Servers - sales@hivelocity.net - 1-888-869-HOST(4678)
Viva Hivelocity "THE SERVER STUD" - Award Winning Hosting
Managed Dedicated Servers. Reseller Discounts. 24/7 Impressive Tech Support.
 
 
 


Old
  Post #11 (permalink)   12-15-2008, 03:22 PM
HD Guru
 
shockym's Avatar
 
Join Date: Jan 2008
Posts: 694

Status: shockym is offline
We have a set forum but it is mostly geared towards a couple of things and not specific for the hosting company, though many clients do visit it, even more just love to talk more about being a geek.
__________________
Please your clients & thank them from time to time.......they are just like groupies that keep the band going strong.
 
 
 


Old
  Post #12 (permalink)   01-20-2009, 09:54 AM
HD Newbie
 
Join Date: Jan 2009
Posts: 45

Status: taweb is offline
If you keep your customers update about applications needed upgrade or any similar things like that, that will be great..
 
 
 


Old
  Post #13 (permalink)   01-20-2009, 11:39 AM
HD Guru
 
Join Date: Dec 2003
Posts: 570

Status: Lesli is offline
We send mass emails - but we keep the details short and sweet (what's going on, what date, which servers, what will be affected, how long will it be affected) and link back to a forum post with more details. That way, if people want to know full details, they can follow the link and read the whole story - and if all they want is a quick notification of expected downtime or a notice that something's currently in progress, they can just read the email and get the gist.

We try and summarize any major upgrades in the quarterly newsletter. Keep it to one sentence, link folks to the forum where all the announcements reside, et voila - they get the summary, and can go read the full details on their schedule.
__________________
Lesli Schauf, TLM Network
Linux and Windows Shared Hosting since 2002: Scribehost
 
 
 


Old
  Post #14 (permalink)   01-20-2009, 10:30 PM
~Pixel Queen~
 
Join Date: Oct 2008
Location: Iowa
Posts: 290
Send a message via AIM to The-Pixel Send a message via MSN to The-Pixel Send a message via Skype™ to The-Pixel

Status: The-Pixel is offline
Communication is very important. The places I work use WHMCS and they do mass emails for any important maintenance or upgrades, and specials available. Helping your clients will keep them happy and keep them referring people to you.
__________________
Lindi Wheaton
I <3 Pixel's
The-Pixel :: Get a custom WEB DESIGN today!
 
 
 


Old
  Post #15 (permalink)   01-22-2009, 10:34 AM
HD Newbie
 
Join Date: Mar 2002
Posts: 23

Status: Alberto is offline
Don't shy away from giving updates. Your customer's business relies on your business, so they are very keen on hearing any news from you. Keep the advertising to a minimum though. If it is mostly advertising you want to do, even if your customers have opted in, do not make it more than once a month.
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: