Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   11-12-2008, 11:01 AM
HD Addict
 
Join Date: Feb 2008
Posts: 205

Status: chatterbox is offline
I heard this suggested in a different forum for dealing with customers for a different business but it seemed like a good idea for any business that has customer support issues. The person was saying that they put every question along with the answer into a FAQ so that as time goes one, almost all customer questions end up being answered by pointing people to that page. I thought I'd bring it up here in case anyone hadn't already thought of doing that.
 
 
 


Old
  Post #2 (permalink)   11-12-2008, 09:48 PM
HD Addict
 
Join Date: Sep 2008
Posts: 138

Status: SclekHosting is offline
I have only used a knowledge base. I just put the most asked questions in the knowledge base.
__________________
Tailored VPS offers fully customizable VPS Hosting
Prices starting at $4.95/m | Powered by OpenVZ
 
 
 


Old
  Post #3 (permalink)   12-10-2008, 09:28 AM
HD Wizard
 
Join Date: Mar 2005
Location: Atlanta, GA
Posts: 2,264

Status: handsonhosting is offline
Every day, we add 2-5 new questions to our Knowledgebase Articles on our site. The nice thing is that our billing/support ticket system also searches the KB articles prior to allowing the user to submit the question (it scans as you type). So many users are getting responses without ever having to submit a ticket.

Anyone in business should have a Common Questions or Knowledgebase section. Not only does it help the customer, but it also gains you search engine exposure. You'd be surprised how many go looking for "generate a private KEY" and there we are in the top 5 on google
__________________
Emerson Nogueira
http://www.HandsOnWebHosting.com
cPanel Web Hosting, Domain Registration, Managed VPS Servers
 
 
 


Old
  Post #4 (permalink)   12-10-2008, 07:31 PM
HD Amateur
 
Join Date: Nov 2008
Posts: 61

Status: thecubehost is offline
Thats a cool idea.
__________________
The Cube Host - Quality Web Hosting Solutions
24/7 Server Monitoring - 99.9% Uptime Guarantee
www.thecubehost.com
 
 
 


Old
  Post #5 (permalink)   12-14-2008, 09:01 PM
HD Newbie
 
Join Date: Nov 2008
Posts: 25

Status: maad is offline
Q&A is a good idea. Specially if it will keep you from being bombarded with emails or phone calls with simple questions. This way you put all that's needed to know and all you might possibly need to as you go along. It's definitely a good idea.
 
 
 


Old
  Post #6 (permalink)   12-16-2008, 06:23 AM
HD Addict
 
Join Date: Dec 2008
Location: Florida,Tampa
Posts: 101
Send a message via MSN to HivelocityLB

Status: HivelocityLB is offline
I agree 110% with Handsonhosting - hit the nail on the head
__________________
Dedicated Servers - sales@hivelocity.net - 1-888-869-HOST(4678)
Viva Hivelocity "THE SERVER STUD" - Award Winning Hosting
Managed Dedicated Servers. Reseller Discounts. 24/7 Impressive Tech Support.
 
 
 
Reply

Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: