I'm curious how many people are actually running their hosting business pretty much on their own and who hires support staff? I would think that it would be difficult to keep up with by yourself in such a customer support intensive business but I have heard of people doing it.
I've got support staff and folks who maintain the servers.
I don't have separate people for marketing. Since that's a weak point of mine, I'm going to take some classes, read up, and learn what works and what doesn't. I know that most of the "search engine submission" deals are of limited value, especially to someone whose domains have been active as long as mine have; some SEO tweaks might help, but I don't need to pay to have my domains submitted to 200+ search engines - many of them which wouldn't make much difference, even if my domains weren't probably already in there.
__________________ ☷ Lesli Schauf, TLM Network
☴ Linux and Windows Shared Hosting since 2002: Scribehost
You're right Lesli, many of the paid for services would simply have you joining the ranks of the millions who have gone before. You need the personal touch and that means learning about it-but its very worth it.
We have our own staff to help at varied of different things from assisting customers to installations, monitoring the servers, administration etc.
As with any business, you have to learn to give up some control as you get bigger and get good people working for you. This is probably one of the bigger steps in operating your own business, but something every business should plan for.
You will grow, and there will be a time when really there isn't enough time in the day anymore and will need to hire some staff to help.
If I do indeed purchase a reseller and make it my own, I plan to pretty much do everything myself. I don't think I will have too many customers, and might look into getting support emails sent directly to my phone in text message format. Hopefully it will be enough.
We run a company with employees (6). Everyone works from home offices with remote access to servers. All are U.S. residents and are employees and not subcontractors. Also everyone has been with us multiple years (some 6+ years) except for one person who joined us about 4 months ago.