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Hosting Discussion > Operating a Web Hosting Business > Customer Service and Support Issues > Dealing with customers who don't know English well
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  Post #61 (permalink)   08-10-2010, 09:24 PM
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Then use Google translator!!!
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  Post #62 (permalink)   08-10-2010, 09:29 PM
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Then use Google translator !!! I have done this with different languages and most of the time it works for me!!!
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  Post #63 (permalink)   08-17-2010, 06:10 AM
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Most of our customers come from US where we are located, some of them can't speak English, they speak Spanish.

Now we are considering if our Spanish speaking customers are increasing then we will hire a Spanish speaking staff to assist them. Here, customer is always a king
 
 
 


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  Post #64 (permalink)   08-18-2010, 09:55 AM
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I can cope with it pretty well if im honest, I had someone that had a stroke, and was properly able to communicate at about the same level of English, as some customers can, I find it helps me a great deal when talking to our customers.
 
 
 


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  Post #65 (permalink)   09-05-2010, 12:23 AM
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I have used google translator many times, more with Chinese client
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  Post #66 (permalink)   09-09-2010, 12:22 PM
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You need to evaluate this on a case by case basis. I would say giving personnel attention and writing in simple English can help them understand you better.
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  Post #67 (permalink)   09-14-2010, 12:25 PM
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We use (smile) our daughter in law to translate our Spanish speaking clients, as what was said before....

You can really make a mess of things as some translators give/use the wrong inference at the wrong place in the sentience.

This really will get you in trouble!
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  Post #68 (permalink)   09-23-2010, 09:57 AM
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use pictures to explain concepts to them. this just takes alot of patience
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  Post #69 (permalink)   10-23-2010, 07:01 AM
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Video tutorials are the best for dealing with non-english customers.
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  Post #70 (permalink)   10-26-2010, 12:53 PM
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I will handle conversation with all sort of users. Even these ones whos speaking skills are not good Understanding eachselves is one of the key to success isn't it? However such an opportunity of talk is very rare but it is not an end of the world. Need just to make more efforts to deal with it Customer will for sure appreciate it
 
 
 


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  Post #71 (permalink)   10-27-2010, 02:08 PM
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If a customer is communicating through confusing or "broken" English, it might be a good idea to use an online translating service. These are in no way 100% accurate, but you can get a more specific idea of what the problem is. Then you can reply in English (so the user has your response with the correct intention) or offer both English and translated versions.
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  Post #72 (permalink)   11-09-2010, 08:25 PM
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Most of the time if your firing back and forth emails then even if they don't speak fluent English then at least you don't have to deal with pronunciation issues.
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  Post #73 (permalink)   11-19-2010, 11:45 AM
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In my opinion,as the number of customers increases ,it should consider to provide multilingual support service.
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  Post #74 (permalink)   11-21-2010, 03:06 AM
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I deal with it by?

Google Translator for my website, Translates everything to there prefered language.

Secondly, I use translator to find out what they are saying, and how to assist them further.
 
 
 


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  Post #75 (permalink)   12-02-2010, 04:35 AM
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You can provide multilingual customer service ,or you could outsource customer service.
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