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Hosting Discussion > Operating a Web Hosting Business > Customer Service and Support Issues > Customers referring others to your hosting company
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  Post #16 (permalink)   06-23-2009, 10:42 AM
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This is just another reason to provide a good quality service rather then trying to cut costs.
 
 
 


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  Post #17 (permalink)   07-20-2009, 04:17 AM
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If you are providing Quality and reliable hosting, you doesn't want to worry about anything. Also you can ask your customers to have there own reviews as open so that everyone in this business should know what you are providing!
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  Post #18 (permalink)   07-20-2009, 08:08 PM
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I had a customer recommend a new customer of her's every month for about three years. It was a good relationship. :-P I no longer work for that company though, that has affected her sending new sales to them. :-(
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  Post #19 (permalink)   08-13-2009, 10:46 AM
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Word of mouth is good Yes! Advertising is still vital... No one I knew hosted anything, so relying on reviews adverts etc was the only way forward. It is hit and miss, but you eventually find the right host or become it!
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  Post #20 (permalink)   08-22-2009, 02:02 PM
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Providing incentives for referring new customers helps as well such as an affiliate program however, if your service is good enough, people will refer others regardless of incentives.
 
 
 


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  Post #21 (permalink)   08-22-2009, 02:39 PM
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Referral programs that offer discounts or prizes (and sometimes only some public recognition) has helped my customer referral numbers in the past.

There really is no better pat on the back then a customer approaching me for no other reason than a former client spreading the good word
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  Post #22 (permalink)   08-23-2009, 04:55 PM
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Customer retention and expansion programs are definitely a must. We provide all of our customers $50.00 per referral on regularly price packages. Great way to reward growth.
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  Post #23 (permalink)   08-24-2009, 05:10 AM
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"Nielsen" Survey states that recommendations from personal acquaintances or opinions posted by consumers online are the most trusted forms of advertising: http://blog.nielsen.com/nielsenwire/...gers-the-most/

So reference from customers would be the best method to boost up your sale.
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