Originally Posted by shockym
What you dont want to be on my side?
Well there's that reason too
My servers are for my clients, not my chat systems and if a server is down how is that going to help the client trying to reach me that does not have my phone # handy?
Ah, now here's a goodie
So if your chat system is located on a different place so that your users can get a hold of you should their site be down, then if YOUR site is down, how do they get to the live chat?
For me here, we now run 8 separate dedicated servers for our own internal use - everything from a server for chat, billing, website, secondary sites, blogs, forums, mail etc etc... So if one goes down, the clients still have access to other methods of support. The advantage of running your own internal chat is that you have full control over the system & files & chat logs. It also reduces page load times and any potential chat lag as there are no outside calls out of the network.
There's advantages to both type systems - cost can be a driving factor with remote services as you usually have to a pay a "per seat" licnese fee.