We just copy and paste our chat into www.freetranslation.com. Its not the best sentence structure, but least we understand each other, and its free. Altho some languages translate very differant word for word back into english....bangladesh and russian...impossible

We use it ..but I dont think they offer any kind of translator integrated in there chat software.. you need to use google translator itself in this case.

We really try to make every concession for our clients, but if they straight up don't speak English, we will just loose that client (I hate doing that!). As csn-uk alluded to, if we can't work out a sales deal in English, there is no way we will be able to provide the high quality support that distinguishes us from other hosts...and it's best the client finds a host that is able to communicate with them.

Well it never happened to me though, but you can always use online translators. But there might be some problems with grammars and sentence structure.