Originally Posted by brybert
Keeping customers happy and satisfied should be your #1 priority..not your bank balance. I've said this time and time again...yet..I should not have to.
While something like this may sound noble to say, really, it's just rhetoric.
Your bank balance is the reason you got into business in the first place is it not?
To say that it's not important is disingenuous at best.
Keeping customers happy is a simple model that in the long run should increase your bank account, but at the end of the day it's HOW you keep the customer happy that makes the difference.
We can have happy clients and still make money.
If we are not makiing money why would we be here at all?