I like Kayako a lot for the ticketing system. I think liveperson kicks liveresponse's butt but it is so expensive.

I do not have experience with WHMCS however we have used kayako's products before and i have nothing negative to say about them.

We've used both, but to be honest I prefer the default WHMCS system Kayako is rather expencive and at the end of the day it does the same thing for the most part. Would I swap over to eSupport? Probably not without having a good reason.

WHMCS for now. I just love the way it integrates with everything. If it's not broken why fix it right?

It depends on whether you need a live response system for live chat or not. If you need them, go for kayako.

I think WHMCS's integrated support ticket system is great if you want to make it simple for your clients and staff. It's still a fairly powerful helpdesk but Kayako is definitely a great choice if you're looking to use a more advanced helpdesk system.

It depends on how much cash you have really, because you get Kayako and use the WHMCS plugin - the best of both worlds

That's really depend. If you see that WHMCS ticket system can handle all request of your support departments then you should stick with it. If you consider that you need a powerful solution then you should go to Kayako.

I agree with The-Pixel, WHMCS is by far the best, it is easier for end-user. And this is the most important thing here.

Hello,

If you are thing of integrating helpdesk system check out http://www.thevisionworld.com/ it just works fantastic with WHMCS they offer many more features than kayako check out : http://www.thevisionworld.com/vision...s-modules.html

for more details.

I recommend whmcs .. easy and simple..

I like Kayako's live response, but I'm using both. You can try both too so you could see the difference first hand.

i have tried both. but in my opinion Kayako chat and ticket system is good one

We recently purchase SupportSuite which includes a license for both LiveResponse and the ticket system, our development team found the ticket system to be much worse than WHMCS (Our current ticket system) and we experienced tons of issues with the LiveResponse, such as it disconnecting while chatting with clients which is a big big no no. We decided it was best to stick with WHMCS and we changed our live chat to AliveChat. I would highly recommend staying with WHMCS.

I really don;t see what Kayako could offer that WHMCS doesn't have built in already. It seems like a complete system to me.

Actually I think they have a desktop notification module. Only that seems worth it to me.