WHMCS Ticket System or Kayako? - Page 3

Steve-Hostirian · Post #31 (**permalink**) 01-25-2010, 01:01 PM

I personally love WHMCS, so no complaints here.

d2hamanda · Post #32 (**permalink**) 02-06-2010, 09:27 PM

Hi,

It will depend upon the number of issues you receive in board daily and section you created (sales, billing, support). If number of tickets you are receiving is large I will suggest you to use kayako ticket system or you can use WHMCS. It is easy to handle for limited number of tickets.

sequencehosting · Post #33 (**permalink**) 02-07-2010, 09:17 AM

We use WHMCS for both billing and support and haven't come across any problems. Perhaps in the future we will move to Kayako.

Carbon_Neutral · Post #34 (**permalink**) 02-11-2010, 04:21 AM

LOVE THE WHMCS SYSTEM, ITS WICKED, GENERATES US DISCOUNT CODES, EBAY MESSAGES AND EVERYTHING, KEEPS ON TOP OF ALL OUR CUSTOMERS, CANT REALLY FIND A FAULT WITH IT ONCE YOU GET USED TO WHAT YOUR DOING OF COURSE LOL

ultimahosts · Post #35 (**permalink**) 02-12-2010, 02:34 PM

I agree with The-Pixel, WHMCS is by far the best, it is easier for end-user. And this is the most important thing here.

Taylor-e2 · Post #36 (**permalink**) 02-16-2010, 10:23 PM

Quote:

Originally Posted by -Jab-

I said it does the job, but sometimes one of my employees assigns the ticket to me and than the ticket gets set as closed. Or When someone answers a ticket saying "Wait for an admin reply" and then he assigns it to me it still gets set as answered and not opened. I was also wondering why people do that just use Kayako integrated with WHMCS?

This would be because he is not changing the status of the ticket back to "Open".

arbet · Post #37 (**permalink**) 02-17-2010, 12:14 AM

Yeah, me too. I use WHMCS for billing and kayako for technical support.

Orophix · Post #38 (**permalink**) 02-23-2010, 02:14 AM

I find Kayako a lot more powerful. Cant you integrate Kayako and WHCMS?

[MH-UK] Sales · Post #39 (**permalink**) 02-26-2010, 12:02 PM

We are considering Kayako, but in my opinion WHMCS does the job ok, put kayako will do it better.

nightshadpro · Post #40 (**permalink**) 03-09-2010, 07:49 AM

I find WHMCS to be the best support ticket package out there, given its customization flexibility, and how fast it interfaces with its database. Plus, the fact that it's an industry standard doesn't hurt, either.

supportfacility · Post #41 (**permalink**) 03-24-2010, 09:31 AM

I like kayako ticket system and WHMCS for billing.