Originally Posted by Artashes
All very fair points.
But for the sake of conversation, let me rotate the question a bit. Which route would you pick if your company was starting to generate $2-5 million annually? Would you stay with WHCMS, go to another solution (be it Kayako or something else) or develop a custom solution like some companies choose to do with their billing/control panels?
If it were me I would continue to use WHMCS until I saw reason not to. I don't see how revenue is even an issue.
That is why I've been asking the questions I have. That is why I keep pursuing this when someone makes claims about a certain software capabilities.
Giving answers about the software that I can readily find on the website is worthless in any discussion about the software. That is why I asked for real world comparisons and examples of how one software made things better than another.
That is why I ask if the cost/benefit ratio is significant enough to make the change in software.
I'm not here to sell WHMCS or crap on Kayako. I am simply calling things as I see them. If someone comes here and makes certain claims as to the superiority of a product I see no reason not to challenge them on that. The answers could be beneficial to anyone who is reading the thread and considering a change in software.