Our company received gift as well.. Such hampers or cake from customer. =)

I think gift is good for customer relationship

I think a gift implies that you went above and beyond the customer's expectation and they wanted to show that. This a general view, cases may vary

Make sure to thank them and show that you appreciate them taking time and money to get you something special.

I'm jealous of all your lovely gifts!! The nicest I have ever had was a vintage candy hamper. There was a huge box of sweets from 30 or more years ago that you are hard pressed to get today, but that I grew up on. I shared it with the office, and it made for a good mood for the day.

i wish i got a gift... Just a written notes.. better than nothing..

Hi.. it is a happy client's gesture of appreciation, do accept it & send in a Thank you note, maybe with some flowers or chocolates. It shows that the client wants to a lasting relation with the company & so pls reciprocate.

Well in this case why don't we clarify to the client regarding the gift that he/she sent , in some companies the gifts from clients are prohibited

This is true, but normally it is a profession where gifts could be seen as trying to buy preferential treatment. Gifts are not ok where they could be a bribe, but as a simple thank you after the fact-that is a different matter.

I have received lots of gifts and appreciations from all of my clients on regular basis all over the world and i too send them in return to tell them they are inseparable part of my life.

Its a way to say thank you ofcourse Networking can be one of the most powerful assets any business can have.