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  Post #16 (permalink)   12-01-2010, 11:48 PM
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Join Date: Nov 2010
Location: Amsterdam
Posts: 21
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Inside WHMCS is a very good ticket system. I suggest you use it for both billing and support!
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  Post #17 (permalink)   01-29-2011, 05:15 AM
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Join Date: Oct 2010
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Status: eNetcloud-CEO is offline
Go for WHMCS , More options will be WHMCS + Kayako or Ubersmith + Kayako would be the great combination
 
 
 


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  Post #18 (permalink)   02-10-2011, 09:08 AM
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Join Date: Dec 2010
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Status: MrBox is offline
I recommend ubersmith if you can afford it, with its per-device licensing scheme. If you are just starting out - go with WHMCS.
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  Post #19 (permalink)   02-16-2011, 03:20 PM
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Join Date: Feb 2011
Location: North Kansas City, MO, USA
Posts: 34

Status: DataShack is offline
It depends on your market.

If you're doing Shared/VPS hosting then WHMCS is good as it integrates well with control panels and VPS OSs.

If you're more into dedicated servers then Ubersmith is the better bet.

The key is to pick a system that provides the features you're looking for at a price you can afford. Augment that with phone and knowledge base support to meet customer expectations and you'll have a system that's best for you.
 
 


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  Post #20 (permalink)   02-17-2011, 12:44 AM
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Join Date: Feb 2011
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Status: NetworkFlag-Sam is offline
Another vote for WHMCS over here
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  Post #21 (permalink)   02-17-2011, 06:52 AM
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Join Date: Apr 2010
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Status: Christiano is offline
The selection will definately depend on your market. I would like to recommend you WHMCS.
 
 
 


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  Post #22 (permalink)   03-08-2011, 07:42 AM
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Join Date: Nov 2010
Location: Louisiana
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Status: Tonya is offline
WHMCS all the way. I don't like phone support because if there is a problem, there is no record of the conversation. Ticket systems offer proof of what was said on both ends
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  Post #23 (permalink)   03-15-2011, 09:15 AM
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Depends on your budget, there are free and paid ones.

How much will you invest?
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  Post #24 (permalink)   03-15-2011, 11:45 PM
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Join Date: Feb 2011
Location: Toronto, Ontario, Canada
Posts: 78
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WHMCS and Livezilla are the two we us.
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  Post #25 (permalink)   03-17-2011, 08:50 AM
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Join Date: Mar 2011
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Status: Snel IS is offline
For the customer is it confidential to make a think in the same panel of the webhosting control panel. I think its not so good if you use a lot different systems
 
 
 


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  Post #26 (permalink)   03-17-2011, 07:54 PM
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Join Date: Feb 2011
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Status: ServerSea is offline
WHMCS has proven to be one of the best complete system for hosting business. It not only includes a complete support system but also billing too. Hence, you do not need any thing else if you have WHMCS.

It only lacks Live Chat option, because you have to pay more for it. So, you may Live Zilla for it.
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  Post #27 (permalink)   03-18-2011, 05:30 AM
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We uses phone support, live sales, and our own ticket system.
 
 
 


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  Post #28 (permalink)   03-24-2011, 11:35 AM
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Join Date: Mar 2011
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Status: reliablewebhost is offline
Livezilla for live chat, clientexec for support ticket and phone help.
Email support is also included.
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  Post #29 (permalink)   03-26-2011, 12:13 AM
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Join Date: Mar 2011
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Status: technihost is offline
i use whmcs www.whmcs.com
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  Post #30 (permalink)   04-05-2011, 12:26 AM
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Join Date: Apr 2011
Location: Paris
Posts: 20
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Quote:
Originally Posted by serveion View Post
Me too i Recommend whmcs
http://whmcs.com

Live Chat & Visitor Tracking
http://whmcs.com/livechat.php

eMail support
phone support
+ 1

It is very usefull to keep billing, support and livechat history on the same system.
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