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  Post #31 (permalink)   04-14-2011, 10:26 PM
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Join Date: Mar 2011
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WHMCS all the way, everything are included. Kayako is also a good software for ticket system and livechat but license are expensive.
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  Post #32 (permalink)   04-15-2011, 05:22 AM
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Join Date: May 2010
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I would personally continue using WHMCS as a support ticket system. If you need to have live chat integrated, I would look at the Live Chat Addon that WHMCS offers.

You can see their addon here, http://whmcs.com/livechat.php

Also, a free source would be livezilla, which is very good, and offers unlimited chats and operators for no cost. They do have premium options though such as copy right removal and so forth. You can access their website here - www.livezilla.com

Hope that helps you out bud.
 
 


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  Post #33 (permalink)   04-15-2011, 11:32 AM
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Join Date: Apr 2011
Location: London, UK
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Billing panels are without doubt very good, however I find them to be more hassle. We're experimenting with email based support (created via a form). This way it's much easier for support to be given on the move.
 
 
 


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  Post #34 (permalink)   04-20-2011, 07:23 PM
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SimplyShared, I would suggest you to give a try to WHMCS because it is almost bug free. You just need to learn about its structure and its manuals will help you a lot.
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  Post #35 (permalink)   06-05-2011, 01:45 PM
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We've used ClientExec and WHMCS. By far, I'd recommend WHMCS to anyone that can afford it.
 
 
 


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  Post #36 (permalink)   06-12-2011, 10:19 AM
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ZenDesk is great, but at a cost!
 
 
 


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  Post #37 (permalink)   06-15-2011, 02:52 PM
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Join Date: May 2011
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I think cerberus for ticketing system Is also nice . Live person for Chat and phone Support . These Three things are essential for support . some companies only provide email system for support . Email as well as chat support both have some advantage and Disadvantage . On live chat the issue gets resolved on the live chat itself but if the issue is complicated and it requires a Lot of time for investigation than ticketing system is better . In ticketing system the advantage is that we get time to solve the issue but if the client has not provided enough details than we have to mail him again for the details which is wastage of time . And at the client side the disadvantage is that the client has to wait and does not know when the ticket will be replied .
 
 
 


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  Post #38 (permalink)   06-15-2011, 10:52 PM
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Join Date: Mar 2011
Location: United States
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Status: TheLastDream is offline
We use Evoice (+1-800 number). Email, Live Zilla (Live Chat), and WHMCS (Billing, and ticket support system.)
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  Post #39 (permalink)   06-23-2011, 12:12 PM
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We use a combination of Kayako SupportSuite and LivePerson.
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  Post #40 (permalink)   06-23-2011, 01:10 PM
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Join Date: Jan 2011
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We use WHMCS for tickets and Mibew for chat. They work quite well.
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  Post #41 (permalink)   06-24-2011, 06:50 AM
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Join Date: Jun 2011
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We've been planning to write our own support suite that integrates chat with phone with tickets to give the clients a more streamlined way of communicating and seeing what they said.

For example, we would show our notes from phone conversations with clients, we would show chat logs, and support ticket logs all in one area, so there is no ambiguity.

We'd like to incorporate this one day, but we're not exactly sure when we'd have time for it
 
 


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  Post #42 (permalink)   07-06-2011, 01:05 PM
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might try box billing.
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  Post #43 (permalink)   07-08-2011, 10:55 AM
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We use WHMCS and Vision Helpdesk; we also use WHMCS' template hooks to give each brand a unique look and ensure clients get relevant support desk links.
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  Post #44 (permalink)   07-08-2011, 02:05 PM
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WHMCS is the best I think. I'd give them a try.
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  Post #45 (permalink)   07-15-2011, 08:54 AM
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Join Date: Jul 2011
Location: Netherlands
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WHMCS is a very very very vast piece of software that does pretty much everything you would ever need as a hoster.

I don't see why you'd want to reinvent the wheel when you can just buy one for 15 dollars a month
 
 
 
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