Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   09-28-2011, 09:14 PM
HD Newbie
 
Join Date: Dec 2010
Location: Maryland
Posts: 19

Status: jewin is offline
How many hosters here actually view their FAQ as a sales tool as well as a customer service tool? Remember that your FAQ is a frequent stop for potential clients as well as existing clients. Why not put your uptime guarantee or that you have 24/7 phone support as Q&A's #1 and #2? Or better yet, reword your USP (unique selling proposition) as question #1?

Q: "Is it true that every member of your support staff is US based and has at least 5 years experience?"
A: Absolutely! We started XYZ Hosting, Inc. with the idea that support should be knowledgeable and easy to access."
__________________
Improve Your Website Security at HostingArmor.com
 
 


Old
  Post #2 (permalink)   09-28-2011, 09:53 PM
HD Addict
 
Join Date: Apr 2011
Location: Varna, Bulgaria
Posts: 100

Status: rds100 is offline
It is a good idea, the only problem that i see is that too many people don't like reading at all - they don't read the ToS, they don't read the FAQ, they don't read the announcements, etc.
 
 
 


Old
  Post #3 (permalink)   09-28-2011, 10:16 PM
HD Guru
 
Join Date: Aug 2005
Location: Kalamazoo, MI USA
Posts: 657
Send a message via AIM to Zachary McClung

Status: Zachary McClung is offline
I think it is good to include a handful of FAQ's in your ad if the room is available.
__________________
Zachary McClung, Sales & Marketing Manager - Need a Quote? E: zach@jaguarpc.com
JaguarPC.com - Managed VPS Hosting
Resellerzoom.com -Cpanel Reseller hosting
modVPS.com - Unmanaged VPS | Multiple Locations | Since 1998
 
 
 


Old
  Post #4 (permalink)   09-28-2011, 10:44 PM
HD Newbie
 
Join Date: Dec 2010
Location: Maryland
Posts: 19

Status: jewin is offline
RE Zach, what I'm talking about is really structuring the FAQs so that they pitch the prospective customer while informing them.
__________________
Improve Your Website Security at HostingArmor.com
 
 
 


Old
  Post #5 (permalink)   09-29-2011, 01:05 PM
HD Guru
 
HostLeet's Avatar
 
Join Date: May 2009
Location: Florida, USA
Posts: 875

Status: HostLeet is offline
We certainly do have a "Most Frequesntly Asked Questions" (FAQ) section on our website for potential customers as well as for already existing customers. It's a great tool and a very valuable asset (IMHO). It also helps reduce the amount of support tickets, a lot..
__________________
HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
Fast Reliable Affordable Secure Friendly & Courteous
RISK-FREE Money Back Guarantee PCI-Compliant Checkout
 
 
 


Old
  Post #6 (permalink)   09-29-2011, 08:04 PM
HD Newbie
 
Join Date: Dec 2010
Location: Maryland
Posts: 19

Status: jewin is offline
Juan -

I like the visibility of your FAQ and the nice little CTA at the top of the FAQ ("START A WEBSITE TODAY !"). Good job!
__________________
Improve Your Website Security at HostingArmor.com
 
 
 


Old
  Post #7 (permalink)   09-30-2011, 09:15 AM
HD Guru
 
HostLeet's Avatar
 
Join Date: May 2009
Location: Florida, USA
Posts: 875

Status: HostLeet is offline
Quote:
Originally Posted by jewin View Post
Juan -

I like the visibility of your FAQ and the nice little CTA at the top of the FAQ ("START A WEBSITE TODAY !"). Good job!
Thanks!
__________________
HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
Fast Reliable Affordable Secure Friendly & Courteous
RISK-FREE Money Back Guarantee PCI-Compliant Checkout
 
 
 


Old
  Post #8 (permalink)   10-03-2011, 08:18 AM
HD Community Advisor
 
SenseiSteve's Avatar
 
Join Date: Mar 2009
Location: Saint Louis
Posts: 4,975
Send a message via MSN to SenseiSteve

Status: SenseiSteve is offline
Quote:
Originally Posted by jewin View Post
How many hosters here actually view their FAQ as a sales tool as well as a customer service tool? Remember that your FAQ is a frequent stop for potential clients as well as existing clients. Why not put your uptime guarantee or that you have 24/7 phone support as Q&A's #1 and #2? Or better yet, reword your USP (unique selling proposition) as question #1?

Q: "Is it true that every member of your support staff is US based and has at least 5 years experience?"
A: Absolutely! We started XYZ Hosting, Inc. with the idea that support should be knowledgeable and easy to access."
Great tip. Note to myself - review our FAQ's and optimize where needed.
__________________
ProlimeHost- Dedicated Server Hosting & KVM SSD VPS
Three Datacenter Locations: Los Angeles, Denver & Singapore
SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 On Site Engineers
 
 
 


Old
  Post #9 (permalink)   10-25-2011, 04:40 PM
HD Newbie
 
Join Date: Aug 2011
Posts: 31

Status: DedicatedNow is offline
We absolutely use it as another tool in our sales arsenol. Personally, I like FAQ's. If I can locate my answer in a wello organized FAQ rather than asks someone, all the better.
 
 
 


Old
  Post #10 (permalink)   10-25-2011, 04:42 PM
HD Guru
 
Join Date: Apr 2009
Location: Sheffield, UK.
Posts: 574

Status: HostOX is offline
We built a custom knowledgebase, rather than using WHMCS's

With the SEO work, we get thousands of hits of people searching for help and how to do things, we fill it regular.

And it seems to get plenty of hits direct from google and sales also.
It is great!
__________________
HostOX | Hosting Built on Consistency, reliability and strength.
 
 


Old
  Post #11 (permalink)   12-04-2011, 06:30 PM
HD Newbie
 
Join Date: Oct 2011
Posts: 27

Status: ResellerWebHost is offline
I do, I have an extensive FAQ database. I think it helps to answer a lot of pre-sales questions before they ever open a ticket!
 
 
 


Old
  Post #12 (permalink)   12-18-2011, 04:47 PM
HD Amateur
 
Join Date: Nov 2011
Posts: 64

Status: VPS6.NET is offline
You're correct, I think the FAQ/Knowledgebase can be a very powerful sales tool. It is excellent for SEO, as well.
 
 
 


Old
  Post #13 (permalink)   12-28-2011, 01:25 AM
HD Newbie
 
Join Date: Nov 2011
Location: Malaysia
Posts: 24

Status: nocsertech is offline
Quote:
Originally Posted by rds100 View Post
It is a good idea, the only problem that i see is that too many people don't like reading at all - they don't read the ToS, they don't read the FAQ, they don't read the announcements, etc.
I agreed with you. Most people were too lazy to read.

But I also agreed with the Thread Starter, FAQ is a good way for sales tool, coz prospects and clients would read the FAQ to find relevant information such as how to pay, when, what. where, things like that. Once they are satisfied, they will start buying.
 
 
 


Old
  Post #14 (permalink)   02-04-2012, 11:07 AM
HD Amateur
 
Join Date: Nov 2010
Posts: 80

Status: Ajay-HostIN is offline
Building FAQ / Knowledgebase should be a continuous process and hosting provider can take the clue from the actual queries generated by its clients for this. If a visitor goes through such FAQ / Knowledgebase then he will save his own as well as web hosting companie's time on live chat. FAQ / Knowledgebase should include not only pre-sales questions but also some small posts of solving basic problems which can be solved buy webmasters at their own.
 
 
 


Old
  Post #15 (permalink)   04-22-2012, 03:45 PM
HD Newbie
 
Join Date: Apr 2012
Posts: 44

Status: domz is offline
It is very good for SEO, doubt many people read it. A good wiki is helpful though.
__________________
CNAHost.com - The best Webhost and facebook host
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: