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  Post #1 (permalink)   04-05-2004, 01:13 AM
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Join Date: Mar 2004
Posts: 22
Send a message via AIM to cheaphost16

Status: cheaphost16 is offline
What is the best ticket system for a web hosting company?
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  Post #2 (permalink)   04-08-2004, 12:02 PM
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Join Date: Feb 2004
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Status: hostfriend is offline
we use LiveSupportCenter.com, very pleased with the live chat and webmail.
 
 
 


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  Post #3 (permalink)   04-16-2004, 08:41 AM
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Join Date: Apr 2004
Location: Central Belt, Scotland, UK
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Status: ancilenet is offline
Kayako eSupport is quite good if you want to pay, or for free Phptickets is relativley simple to set up.

If you want to see a live version of Kayako Click Here
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  Post #4 (permalink)   04-19-2004, 08:57 AM
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Join Date: Apr 2004
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Status: dotsupport is offline
checkout perlbill
 
 
 


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  Post #5 (permalink)   04-20-2004, 06:03 PM
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As I mentioned in the Live Support thread, Help Center live (helpcenterlive.com) is an amazing script that uses PHP and MySQL. It can do trouble tickets, FAQ, live chat, and other things. I find it to be very useful. You get emails when new tickets are created and responded too. Also, users register when they create a ticket, and they must provide information such as name and email address which may be good to have if you need to contact them for some reason. And best of all, its FREE!
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  Post #6 (permalink)   04-24-2004, 02:10 PM
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Status: blackmesh is offline
We use Cerberus Helpdesk: http://www.cerberusweb.com

It is a great product and is fairly cheap. They are always working on it and adding features their users request.

Just my two cents on what we use

jason
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  Post #7 (permalink)   04-24-2004, 06:44 PM
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Send a message via AIM to Exquisite

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Personally I love my two support ticket systems. First I have one setup thru the payment billing system I have called WHM AutoPilot, this allows users with accounts purchased already to submit tickets. With this support ticket system it e-mails you and notifys you of this ticket also.

The second ticket system I have is thru something called Help Center Live, this offers Live Support Chat as well as support tickets if any of my operators are offline or if its Sunday. These two combined have allowed me to offer great support to my customers.

I also suggest something like ICQ, MSN Messenger, AOL Instant Messanger or Yahoo Messenger as another form of support for customers that also have these. I like to use AIM just because of its popularity.

Hope that helps - take care

Regards,
Aaron
 
 
 


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  Post #8 (permalink)   04-26-2004, 02:05 AM
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Join Date: Sep 2002
Location: UK
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We use Esupport and would recommend it, nice winap to go with it too
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  Post #9 (permalink)   05-02-2004, 03:23 AM
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Join Date: May 2004
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Status: Khazun is offline
Also, Perldesk (www.perldesk.com) is relatively popular.
 
 
 


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  Post #10 (permalink)   05-09-2004, 04:09 PM
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Status: kris1351 is offline
We use OSTicket for now since it is capable of being ported into ModernBill. There are some people currently making the integration for Help Center Live to be used in MB also so we will be going to that. HCL allows for live chat, multiple operaters, link pushes, FAQ pushes and ticketing. It is quite powerful for a free product.
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  Post #11 (permalink)   05-11-2004, 04:45 PM
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Join Date: Feb 2004
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Status: MadCow is offline
We use perldesk, I have no major complaints about it but support is slow and a lot of messages on their boards get ignored.
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  Post #12 (permalink)   05-14-2004, 08:03 AM
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Status: vortech is offline
esupport is ok 95% of the time when they fix there bugs that is..
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  Post #13 (permalink)   05-18-2004, 03:42 AM
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Join Date: May 2004
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Status: Graypics is offline
I used to use Kayako eSupport, but now I own a clientexec license, which I use for my hosting company. There's a support ticket system within that, and it's very good.
 
 
 


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  Post #14 (permalink)   05-18-2004, 12:38 PM
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Status: TheOrbit is offline
We use a ticket system built in Direct Admin but we are going to be purchasing eSupport in the future. eSupport looks quiet impressive.
 
 
 


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  Post #15 (permalink)   05-19-2004, 01:31 PM
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Join Date: Dec 2003
Location: Kelowna B.C. Canada
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Status: HostKookster is offline
Kayako eSupport - when it's installed into ModernBill as a module you have the complete solution all in one place - no need for multiple programs, that have multiple usernames and passwords. If you want to do it right, purchase kayako.
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