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  Post #31 (permalink)   04-07-2013, 03:48 PM
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I just piad $1K for Kayako and its probably the best investment made since got back into this this time. If just need LHelp by all means use afree chat software, but if want tickets with escalations, voip voice, geodata, built in remote desktop, live help, knowledgebase, andtroubleshooter then kayako is the only semi-affordable solution on the market. I looked and researched them all it seemd for weeks before shelling out 1K for it.
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  Post #32 (permalink)   04-08-2013, 12:57 PM
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Quote:
Originally Posted by zxenterprises View Post
I just piad $1K for Kayako and its probably the best investment made since got back into this this time. If just need LHelp by all means use afree chat software, but if want tickets with escalations, voip voice, geodata, built in remote desktop, live help, knowledgebase, andtroubleshooter then kayako is the only semi-affordable solution on the market. I looked and researched them all it seemd for weeks before shelling out 1K for it.
We contacted them directly and got an extremely discounted rate for their full license software, but yes they are one of the best.
 
 
 


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  Post #33 (permalink)   04-08-2013, 02:52 PM
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Valero is good one it has a nice user friendly feel to it
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  Post #34 (permalink)   04-08-2013, 02:57 PM
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Quote:
Originally Posted by ITivan80 View Post
Valero is good one it has a nice user friendly feel to it
do you not mean velaro as Valero is an oil refinery
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  Post #35 (permalink)   06-22-2013, 06:52 PM
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I tried Livezilla and didn't really liek it much. I use jivosite and so far it's great.
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  Post #36 (permalink)   06-24-2013, 08:56 PM
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I tried Livezilla and didn't really liek it much. I use jivosite and so far it's great.
What did you not like about it?
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  Post #37 (permalink)   06-26-2013, 09:30 AM
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Use zopim, its pretty good! Using it since 2 years and works really very well.
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  Post #38 (permalink)   07-11-2013, 03:32 PM
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Cheers for some of the reviews here guys, will make it easier for me to choose, been looking for a while but theres that many, its to hard, was looking at livezilla but there seems to be mixed reviews about that software.
 
 
 


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  Post #39 (permalink)   07-13-2013, 01:39 PM
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I second the use of Zopim. I signed up for their trial account, and then when I experienced their killer integration into WordPress, as well as their great mobile app on iOS, I signed up for a 2-agent account on the SAME day without even taking advantage of the full trial amount of days. It's that good and solid, without a doubt. Costs us about $22/mo, I believe, and it's worth every penny. We've gotten lots of business from people who open up chats with us with questions about something, and then they subsequently order from us. Great stuff
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  Post #40 (permalink)   07-14-2013, 09:45 PM
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Had Anybody used pure chat? Came across it in a google search. It's a hosted service without any limitation on chats or agents? It however has only a web interface.
 
 
 


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  Post #41 (permalink)   07-15-2013, 07:24 AM
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Quote:
Originally Posted by node24x7 View Post
Had Anybody used pure chat? Came across it in a google search. It's a hosted service without any limitation on chats or agents? It however has only a web interface.
As far as free is concerned they looks really good.

Also you may check https://www.websitealive.com/ , 100tb using them also the price is also affordable.
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  Post #42 (permalink)   07-16-2013, 06:08 AM
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As far as free is concerned they looks really good.

Also you may check https://www.websitealive.com/ , 100tb using them also the price is also affordable.
100TB is a UK2 Brand I believe, they have WebsiteAlive deployed across all of the UK2 Brands so it must be working out very nice for them.

We'll be sticking with Kayako though - very powerful and feature rich software .
 
 
 


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  Post #43 (permalink)   07-16-2013, 04:51 PM
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What about livechatinc.com, they seems good ?
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  Post #44 (permalink)   07-16-2013, 10:38 PM
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Quote:
Originally Posted by Shine Servers View Post
What about livechatinc.com, they seems good ?
From what I have read they are one of the best. However they are also pricey.
 
 
 


Old
  Post #45 (permalink)   07-18-2013, 04:16 AM
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Hi, Check & Try OnetoOnetext which is the best live chat software for your site to provide best customer support.
 
 
 
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