Originally Posted by easyhostmedia
Thats because Steve restored her site within minutes. restoring an incremental backup would be the same as restoring a full backup as originally a full backup would be taken and then after that incremental backups are taken (only backs up any changes made since last backup), but how often are the incremental backups taken
Incrementals back up since the last backup -- any backup. Its Differentials that back up since the last FULL backup.
In this case since the last Full was in August, the incrementals after the first one are a back up since the last incremental.
Steve did the restore within minutes of the custmer's notification
, not within minutes of the first restore.
Here is the timeline according to the notice and customer reaction:
1. Server mishap
2. Restore from Aug Full Backup
3. Customer makes change to site
4. An Incremental (or Differential) restore detects a file version newer than the restored version
5. Incremental (or Differential) halts
6. Site stays on Aug version
Its possible that support also confused incremental with differential aand wrote the explanation wrong -- hence the parenthetical Differential. Incremental (Differential) on step 4 can be the last of a long string of incrementals (or a single Differential). Customer noticed Aug site anytime after step 2, probably not before 3.
I believe tech made an error in ticket and they are using Full and Differential rather than a Full and long string of Incrementals since Aug. But it theoretically doesn't change my conclusion