Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   04-22-2013, 11:53 AM
HD Guru
 
shockym's Avatar
 
Join Date: Jan 2008
Posts: 694

Status: shockym is offline
I am sure this happens to others as well but a great pet peeve of mine is when a client wants to cross off numerous things and continues to open the same (old) ticket. It could be a ticket from over a year ago and I have this one client who just can not get past opening a new ticket up.
__________________
Please your clients & thank them from time to time.......they are just like groupies that keep the band going strong.
 
 
 


Old
  Post #2 (permalink)   04-22-2013, 12:02 PM
HD Addicted
 
IkY0294's Avatar
 
Join Date: Dec 2008
Location: Brooklyn
Posts: 563

Status: IkY0294 is offline
When they reply to the old ticket / reopen it just let them know they can not do this anymore. You can open a new ticket for them from there or have them open it.
__________________
Who has the coffee pot?
 
 
 


Old
  Post #3 (permalink)   04-22-2013, 12:41 PM
HD Master
 
Join Date: Mar 2013
Posts: 304

Status: bunnykins is offline
I have seen where some hosts do not allow you to open closed tickets. I am not sure if mine is that way as I always open a new one.
__________________
I use cloudweb.com and powermonster.net for hosting my site http://otakuplayground.org.
 
 
 


Old
  Post #4 (permalink)   04-22-2013, 01:55 PM
HD Wizard
 
Join Date: Mar 2005
Location: Atlanta, GA
Posts: 2,264

Status: handsonhosting is offline
We've had this happen at various times. When that happens, we inform the client to open a new ticket, or we extract the data and create the new ticket for them - then close the old one.

We also request that our clients open a new ticket for each incident. I'd say that 99% of our clients love this process. We do get the odd stray one every now and then, but once informed of our process and why, they're more than happy to comply to it.
__________________
Emerson Nogueira
http://www.HandsOnWebHosting.com
cPanel Web Hosting, Domain Registration, Managed VPS Servers
 
 
 


Old
  Post #5 (permalink)   04-22-2013, 03:32 PM
HD Amateur
 
Join Date: Apr 2013
Posts: 79

Status: GCSolutions is offline
Opening a new ticket is the way to go.... and we are clear to state by opening a new ticket we can better keep track of issues. Which in the long run may help us in the future for any repeat issues that may occure.
 
 
 
Reply

Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: