Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #16 (permalink)   06-16-2013, 01:42 PM
HD Addict
 
Join Date: Jan 2013
Posts: 159

Status: dedideals is offline
Personally I don't like it, but maybe it is worth the upgrade. Checkout PHP Live, it's much cheaper and imo better than zopim
__________________
BoxSrv - SHOUTcast, Shared hosting, Domain names and more

WebmasterAlcove - Friendly webmaster / hosting forums
 
 
 


Old
  Post #17 (permalink)   09-01-2013, 08:40 PM
HD Newbie
 
Join Date: May 2010
Location: Annapolis, MD
Posts: 39

Status: MikeHobgood is offline
Only you know whether or not it's worth the upgrade. IMO, the only reason it would be worth the upgrade is if you found yourself frequently in the situation that you needed more than one concurrent chat. Thats the biggest difference between the free & paid versions, & number of agents.

So log into the dashboard for a week... pay attention to how many double chats occur at once. Even if on the free version it will tell you if someone is waiting to chat. If you find that happening then upgrade!
__________________
WiredWebWork.com - Maryland Web Hosting & Development
LiteSpeed | CloudFlare | True 24/7 Support
Business Class Premium Hosting at Sub-Premium Costs - 240-670-HOST
 
 
 


Old
  Post #18 (permalink)   09-03-2013, 05:18 PM
HD Newbie
 
Join Date: Jul 2013
Posts: 36

Status: stgeorgehosting is offline
I am using Olark and it is very good..give it a try
 
 
 


Old
  Post #19 (permalink)   09-15-2013, 01:34 PM
HD Newbie
 
Join Date: Aug 2013
Posts: 34

Status: eminempk is offline
We are using mylivechat, give it a try, its good.
__________________
Ron David
HostingFest.com for all your Windows Hosting needs.
HELM & WSP, ColdFusion 9, ASP, ASP.NET 1,2,3.5 & 4, PHP 5, MS SQL 2005/2008, MySQL, SmarterStats 11, Smarterstats 6. Shared & Reseller Plans.
 
 
 


Old
  Post #20 (permalink)   09-19-2013, 03:34 PM
HD Newbie
 
Join Date: Sep 2013
Posts: 5

Status: MSH-Matt is offline
We use PHPLiveSupport and love it! We have used Zopim and it was good to but just didn't give us exactly what we needed.
__________________
MYsiteshosted.com
Shared & ResellerRVSite Builder PRO Master ResellerLitespeed
24/7 Rapid response supportSoftaculousSEO Tools+ MORE!
 
 
 


Old
  Post #21 (permalink)   09-20-2013, 10:13 AM
HD Newbie
 
Join Date: May 2010
Location: Annapolis, MD
Posts: 39

Status: MikeHobgood is offline
Quote:
Originally Posted by MSH-Matt View Post
We use PHPLiveSupport and love it! We have used Zopim and it was good to but just didn't give us exactly what we needed.

Just out of curiosity - what features were missing from Zopim that you found in PHP live support? Wondering if there is something I'm missing :p
__________________
WiredWebWork.com - Maryland Web Hosting & Development
LiteSpeed | CloudFlare | True 24/7 Support
Business Class Premium Hosting at Sub-Premium Costs - 240-670-HOST
 
 
 


Old
  Post #22 (permalink)   09-21-2013, 06:22 PM
HD Amateur
 
Join Date: Aug 2013
Posts: 73

Status: IWSNetworks is offline
Hi,

What's your benefits with PHPLiveSupport ?
__________________
IWS Networks - Your Web Solutions!
HostPlay.Com - Offshore Fully Managed VPS and Dedicated Servers In Europe
Reliable, 24/7 Premium Support, Fast & Stable Network, Multiple Locations
Semi-Dedicated Hosting * Fully Managed VPS * Fully Managed Dedicated Servers
 
 
 


Old
  Post #23 (permalink)   10-04-2013, 03:29 PM
HD Newbie
 
Join Date: May 2013
Location: CA,US
Posts: 21
Send a message via MSN to domaingood Send a message via Yahoo to domaingood Send a message via Skype™ to domaingood

Status: domaingood is offline
We are using zopim since 2010.it,s fantastic.but now days they system down for some time.Still i recommend that.
 
 
 


Old
  Post #24 (permalink)   10-04-2013, 04:25 PM
HD Master
 
Join Date: Sep 2013
Posts: 327

Status: Rado_Ch is offline
Zopim seems quite nice and user-friendly at first look. However this is associated with a pretty high price...and its per agent? Come on, who charges like that?! Even if I have a small company with 5 sales agents, it still is too much

Ourselves, we use a very redesigned version of PHPLive! Support, tweaked to serve our needs. In my eyes a good chat software shouldn`t be too complex with hundreds of features. What you need are basic capabilities like "typing" indicator, transfer chat ability, canned responses option, customer information fields and just a few more. Everything else is just personal preference without any significant benefit to the chat process itself. I personally like the rating/comment option at the end of chats, because they provide valuable information to the host and shows where certain agents need to work upon.

Whichever software you choose, avoid keeping its basic outlook - modify it, make it look different, make it look like YOU! Its just another of the many faces of the company and you don't want to have a chat console the clients have seen numerous times before, used by other competitors they have checked. Be personal, be unique
__________________
www.WebHostFace.com where Service always comes with a smiling face!
Contact us for Shared, VPS, Reseller and Dedicated Hosting Solutions.
 
 
 


Old
  Post #25 (permalink)   11-02-2013, 03:21 PM
HD Newbie
 
Join Date: Oct 2013
Posts: 35

Status: visiba is offline
When you compare Zopim prices with competing services, they are not that expensive. We're using Zopim since 2010 and are very happy with the new features they keep on implementing as well as the great support team.
__________________
Visiba | cPanel Web Hosting
Softaculous Script Installer | CloudFlare | SEO Tools | Ruby On Rails Support
99.9% Uptime Guarantee | 30 Days Money Back Guarantee | 24x7 Support
 
 
 


Old
  Post #26 (permalink)   11-03-2013, 03:54 AM
HD Guru
 
Join Date: Mar 2013
Posts: 811

Status: Alex HubRocket is offline
Quote:
Originally Posted by visiba View Post
When you compare Zopim prices with competing services, they are not that expensive. We're using Zopim since 2010 and are very happy with the new features they keep on implementing as well as the great support team.
What features are you very happy with and what have they brought out recently (This is very useful information to me as I am working on... something )
 
 
 


Old
  Post #27 (permalink)   11-04-2013, 01:01 AM
HD Newbie
 
Join Date: Oct 2013
Posts: 35

Status: visiba is offline
Quote:
Originally Posted by Alex - Ezpz View Post
What features are you very happy with and what have they brought out recently (This is very useful information to me as I am working on... something )
I especially like the 'triggers' concept they are using:
http://blog.zopim.com/2012/12/11/the...r-conversions/

They also made the admin interface fully HTML5 and improved the display of the chat widget + customization of the widget design.
__________________
Visiba | cPanel Web Hosting
Softaculous Script Installer | CloudFlare | SEO Tools | Ruby On Rails Support
99.9% Uptime Guarantee | 30 Days Money Back Guarantee | 24x7 Support
 
 
 


Old
  Post #28 (permalink)   12-11-2013, 11:39 AM
HD Newbie
 
Join Date: Nov 2013
Posts: 28

Status: RisingFog is offline
Zopim seems to work a lot better as a pre-sale tool for potential customers. Once they do become customers, the support ticket is the much better way to go for getting assistance
 
 
 


Old
  Post #29 (permalink)   12-21-2013, 07:43 AM
HD Newbie
 
Join Date: Dec 2013
Posts: 27

Status: micohosting is offline
We are using WHMCS addon and its really good. Zoopim is quite good but I think its a bit overprised
 
 
 


Old
  Post #30 (permalink)   12-23-2013, 01:40 AM
HD Newbie
 
Join Date: Nov 2013
Posts: 18

Status: hostemo is offline
we are using kayako. not bad also.
__________________
Hostemo.com - Dedicated Server Provider in Malaysia
VPSPLAZA.NET - Budgetary VPS Provider in Asia
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: