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  Post #31 (permalink)   12-25-2013, 09:35 PM
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I have tried it before , and as a money verses features actually it wins , however I used to have some minor technical problems like the continues disconnection .
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  Post #32 (permalink)   12-28-2013, 05:10 PM
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We are using Zopim, it's a great tool for pre-sales. Support is done thru ticket or Skype.
There is some great recommendation tho, in past we used stardevelop live chat but the interface was ugly, may give it another try if it's better now.
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  Post #33 (permalink)   12-29-2013, 07:13 AM
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I haven't had the chance to use Zopim, I use http://www.jivosite.com/ and very happy with all the features it has. I got the premium free for 1 year just for making a blog post about them.
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  Post #34 (permalink)   12-29-2013, 09:36 AM
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Well mate just try once zopim you will love it
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  Post #35 (permalink)   12-29-2013, 10:44 AM
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As for us, we had a huge experience with chats.

Kayako was used and it really is decent, but it is regularly updated and "improved", resulting in shortcuts replacements and canned replies being regroupped. You have to get used to it from the start after each upgrade, not to mention permanent frustrating hangups.

Zopim was also used for a while, but its cost is really too high and all these additional features are rarely needed and are rather confusing, not useful.

We also tried using SnapEngage chat for a while, as it has all the features a good chat should have - typing indicator, multiple chats can be answered at once, canned replies are groupped easily and found quickly, it supports in-chat shortcuts and is highly adjustable. However, it also hanged up a lot, which was very inconvenient (it was about a year ago, maybe now the situation is better).

After all we ended up using Livezilla chat system. It has all the benefits mentioned above and we were not able to detect a single flaw in it for several months we use it. One of the most convenient features for customers is that chat is started if agent is online and ticket is created if agent is offline, so customers do not have to ask twice.

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  Post #36 (permalink)   01-01-2014, 08:37 PM
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All of our support is done through tickets - we had Zopim active a few times however, we noticed it slowed page loads. I think if they offered just a button vs loading the whole chat app into the page it would be better.
 
 
 
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  Post #37 (permalink)   01-05-2014, 12:29 PM
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We used LiveZilla, and it was great! But the thing is, once we switched to linux as our primary operating system, we couldn't run livezilla (wine simply cannot run it), so we decided to give it a try with Zopim. Not a fan of online-interface, but we will see.
 
 
 


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  Post #38 (permalink)   06-22-2014, 08:17 PM
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Big plus for Zopim - have always liked working with it.

The only gripe is that it does not integrate with other client management systems, although the functionality could probably be programmed.
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  Post #39 (permalink)   06-23-2014, 12:48 PM
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Zopim chat is awesome ... great features like pop-out chat

Another thing I like about Zopim chat is the chat bots and that you can still answer live chat requests via email ...
 
 
 


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  Post #40 (permalink)   06-29-2014, 12:43 PM
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I use Click desk, it's a couple bucks more but it has this option maps option that shows live people as they visit your site on the world map. I think your is $12 click desk is $14

I will say though sometimes it does not update when I change my skype status and people think live chat is on when it's not.
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  Post #41 (permalink)   06-29-2014, 03:44 PM
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I've used Zopim for around a year and have never been disappointed in any of their services/features.

Personally, the price per agent is worthwhile if you're going to be optimizing all the time possible on those agent accounts. Furthermore, if you are going to be dealing with a small number of chats, then I wouldn't even suggest using more than 2-3 agents. One agent can easily handle 2 calls at once if needed, if not more.

If your support is good, then Zopim will pay for itself.
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  Post #42 (permalink)   08-28-2014, 02:51 PM
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Chiming in late here. We use Userlike (userlike.com). Their free plan has a lot of cool features, like the ability to take a screenshot of the user's screen you're chatting with. Very helpful, without having to ask "what do you see now?"
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  Post #43 (permalink)   10-04-2014, 04:16 AM
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Zopim (free) version is rich in features in terms of other free version.
For paid version, better to choose unlimited agents then pay per agent, so Zopim would be little expensive (pay per agent).
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  Post #44 (permalink)   10-06-2014, 09:21 PM
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Quote:
Originally Posted by Sidular View Post
I've been using the Zopim client for a month or so now, and am trying to decide if I want to upgrade to one of their paid/premium plans.

They are fairly rich in features, and I absolutely adore their online dashboard/control panel. However, do you guys believe it's worth the paid upgrade, or are there any other valuable options out there in regards to live support?

If you haven't used or heard of Zopim, here's their website - https://www.zopim.com/
Maybe you could compare their offering with the client that you're currently using, and see which is better?

Pro's & cons would be appreciated as well.

Thanks;
We demo'd Zopim for a few months and in the end moved on as its costs quite a lot for what it is and overall doesn't have a lot of features.

We settled on PureChat and have been loving it.
 
 
 


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  Post #45 (permalink)   10-22-2014, 10:59 AM
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I guess the price is worthy of the features provided
 
 
 
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