I've been using the Zopim client for a month or so now, and am trying to decide if I want to upgrade to one of their paid/premium plans.
They are fairly rich in features, and I absolutely adore their online dashboard/control panel. However, do you guys believe it's worth the paid upgrade, or are there any other valuable options out there in regards to live support?
If you haven't used or heard of Zopim, here's their website - https://www.zopim.com/
Maybe you could compare their offering with the client that you're currently using, and see which is better?
Pro's & cons would be appreciated as well.