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  Post #76 (permalink)   04-02-2016, 06:58 PM
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Depends if you want "Cheap" Product or a "Expensive" product.
I'm currently using Livezilla. Another good one is Kayako
 
 
 


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  Post #77 (permalink)   04-11-2016, 01:25 AM
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We use Tawk.to, it's free and is very very good chat. We don't know why to pay if there is an hosted product that works perfectly!
 
 
 


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  Post #78 (permalink)   04-11-2016, 03:44 AM
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We're using Jivosite for our needs. Their premium subscription is quite good, many functions that may help you working with your customers
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  Post #79 (permalink)   04-11-2016, 06:27 AM
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Zopim is best option for you.Easy to use and lots of features.
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  Post #80 (permalink)   04-13-2016, 07:32 PM
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help.com will be coming out with something great soon, they are under new ownership.
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  Post #81 (permalink)   04-30-2016, 06:24 AM
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Livechat on WHMCS is a good cheap and easy solution.
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  Post #82 (permalink)   05-02-2016, 03:28 AM
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Quote:
Originally Posted by saintagex View Post
help.com will be coming out with something great soon, they are under new ownership.
Where did you hear this? I thought it was just a management team change with Ben becoming the CEO.

I thought it was and still is owned by Brent Oxley (Founder of HG)?
 
 
 


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  Post #83 (permalink)   05-11-2016, 02:39 PM
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I love this thread. No, really, I do
I've been using Zopim for quite a while. My main problem with it though is the lack of a desktop option. I started looking for a replacement with a new project I'm (only kind of) keeping under wraps . So far Jivo looks to be a very suitable replacement for it.
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  Post #84 (permalink)   05-23-2016, 03:44 PM
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Live Chat Inc has been great.

They are not the cheapest but well worth the money.
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  Post #85 (permalink)   05-24-2016, 09:52 AM
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Livezilla is the best chat system I've used so far. A little pricey if you go with their corporate plans but if its you and a couple people just starting out it is a good way to go.
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  Post #86 (permalink)   06-08-2016, 09:16 AM
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Quote:
Originally Posted by 25Fast View Post
We use Tawk.to, it's free and is very very good chat. We don't know why to pay if there is an hosted product that works perfectly!
A free SaaS live chat software is essentially the same as free hosting. There has to be revenue somewhere otherwise there isn't a business model. Eventually it would close as their costs are only going to increase.

When Zopim started out they were like Tawk.to, completely free. 2 years later they were running out of money and had to adopt a freemium model which is why we still have Zopim today.

OfferChat was exactly like Tawk.to today. They approached their set budgets and tried to adopt a freemium model but it didn't really take off. They have since closed down and sold the domain to PureChat.

Another product (I think it was PureChat) was another free product but has since adopted a more freemium business model.

Now I am not saying Tawk.to is going to close tomorrow, hopefully not. But there has to be revenue somewhere for it to be sustainable.

And in any case, if a software is bringing you additional sales it doesn't matter if you're spending $0 or $30. The case study on LiveChatInc's website shows a company bringing in an extra $65k per month from live chat -- at this point the $36 cost wouldn't really matter. Actually maybe it would but in favor of the paid product (security the product won't disappear, uptime guarantees and so on).

Last edited by Alex HubRocket : 06-08-2016 at 09:18 AM.
 
 


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  Post #87 (permalink)   08-05-2016, 08:46 PM
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a really good free live chat system is tawk.to
 
 
 


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  Post #88 (permalink)   08-07-2016, 09:10 AM
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ReveChat in my opinion although it's expensive the video chatting experience is a plus, if your client requires additional assistance
 
 
 


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  Post #89 (permalink)   08-07-2016, 11:02 AM
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LiveChatINC however if you want to try something new and an AIO solution to a CRM then I'd suggest Intercom.
 
 
 


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  Post #90 (permalink)   08-07-2016, 12:17 PM
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Not sure if these two have been mentioned but PureChat and we use Snap Engage ...

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