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Leasedlayer.com 10-28-2014 06:17 AM

Best Live Chat
 
Which is the Best Live Support for Hosting Company?
Right now I am using live help messenger.
Suggest me some other live support software which is more comfortable for the clients.

Alex HubRocket 10-28-2014 06:23 AM

What price range are you looking for? How many operators? Do you need any extras like integration with a specific billing software?

We use Kayako and it works wonders for us.

RH-Calvin 10-28-2014 11:35 PM

I am using LiveZilla Chat and is pretty good and easy to use.

hostlatte 10-30-2014 07:41 AM

Now a days there are thousands of Live Chat apps available, some people needs free apps some needs more user friendly and configurable chat apps. Live Person, Live Zilla are good for normal use, if you using WordPress based website, you can go with Zopim, etc.

HostZealot 10-30-2014 07:52 AM

Zopim was a huge disappointment for us for too many reasons. Kayako is really convenient, yet they tend to change interface and button\canned replies structure with each new versions, which is really inconvenient and requires to adapt to each new version. We currently use LiveZilla, because it is minimalistic, simple in usage and acts both as a chat and a ticket system - if there is no one on shift chat request is saved as a ticket, so customer does not have to contact you twice.

The choice is up to you, however.

Alex HubRocket 10-30-2014 11:27 AM

Quote:

Originally Posted by HostZealot (Post 181592)
Zopim was a huge disappointment for us for too many reasons. Kayako is really convenient, yet they tend to change interface and button\canned replies structure with each new versions, which is really inconvenient and requires to adapt to each new version. We currently use LiveZilla, because it is minimalistic, simple in usage and acts both as a chat and a ticket system - if there is no one on shift chat request is saved as a ticket, so customer does not have to contact you twice.

The choice is up to you, however.

What did you dislike about Zopim?

King-Servers 10-31-2014 11:30 AM

May I know if you are looking for paid live chat or free one? Many live chat are available on internet which are free as well as paid. Livezilla is what I would like to recommend here.

NetworkPanda 10-31-2014 12:56 PM

We vote for Zopim, using it and we are satisfied with it. No problems so far.

kang28ivan 11-03-2014 05:20 AM

I'm still using the free software that is livezilla, LiveZilla device that is very powerful and very adequate for the needs livechat on the website.
if you want the paid version was better, or you try livechatnic.

zomex 11-04-2014 05:20 AM

This is a very hard question to answer as it'll depend on your budget, business & resources.

Personally I like Zopim, it's easy to use, not self hosted and can be used on multiple websites.

AlliedHost 11-04-2014 09:56 PM

Livechatinc has been great for us. No complaints what so ever.

Host-Hunters 11-28-2014 08:09 PM

I found one that is 100% free and really not that bad, right now I use Jivo and it's good but costs alot. https://tawk.to/

AlliedHost 11-30-2014 01:54 AM

Tawk.to looks really similar to livechatinc in essence. Anyone try it out yet? Looks like it would be worth a shot, just a bit worrisome for being a free solution. From past experience, paid software tends to be a bit more dependable and secure.

Host-Hunters 11-30-2014 01:59 PM

I have been playing around Tawk and the only downside I can find is the you have to be logged in at the site.

HH-Josh 12-01-2014 03:44 AM

We've used Zopim and LiveZilla in the past and found both very easy to use for both our clients and staff.


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