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  Post #1 (permalink)   11-01-2014, 09:53 AM
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It seems WHMCS dont take customer care seriously as if anyone noticed their Mobile Addition addon is no longer available.

The reason is

Quote:
We have now discontinued the development of the Mobile Edition in order to focus on the native apps such as Android, iPhone and Windows.
but unless you contact them to find out why its not available then you wont know this, so they have not bothered to contact any member that had paid for the Mobile Edition of this.

so now it seems that if you dont have a iPhone, Android or Windows Phone then WHMCS don't want you to keep in touch with your clients while on the move.


this is the reply i got

Quote:
Thank you for contacting WHMCS!

We have now discontinued the development of the Mobile Edition in order to focus on the native apps such as Android, iPhone and Windows.

As you have purchased the addon back in 2013 we can change this to an app of your choice for free. Please let us know which addon you would like to use on your mobile device. Please be aware at this time the Windows app is still in development and is not available.

If you do not wish to have an alternative addon, please let me know if you would prefer the amount paid for the Mobile App as credit on your account here with us, this will be used automatically on any future generated invoices, or a refund to a PayPal account of your choice. If you choose to have a refund back to a PayPal account please provide the email address for this.

Regards,

Kim
Customer Service
so whats the point of me having one of the other mobile apps when they wont work on my Blackberry
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Old
  Post #2 (permalink)   11-01-2014, 12:52 PM
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It now seems WHMCS dont like the truth so they close the thread http://forum.whmcs.com/showthread.ph...y&goto=newpost
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  Post #3 (permalink)   11-02-2014, 11:08 AM
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I can understand your view considering you're on BlackBerry (they should have gone to Android all them years ago ).

Which device are you on? Depending on that, the responsive v6 theme might just work once released.
 
 
 


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  Post #4 (permalink)   11-02-2014, 11:14 AM
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Quote:
Originally Posted by Alex - Arvixe View Post
I can understand your view considering you're on BlackBerry (they should have gone to Android all them years ago ).

Which device are you on? Depending on that, the responsive v6 theme might just work once released.
I have a Z10 which is one if the latest models

reply from WHMCS in a PM

Quote:
You're penalizing yourself by not using the latest and greatest tools available today. Mobile devices are the future and that future is here, right now.

You don't have to keep up if you chose not to.
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  Post #5 (permalink)   11-02-2014, 11:20 AM
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how can they say this is not true

Quote:
..so they are penalising any users that does not have an iPhone, Android or Windows phone.
as if you does not have an iPhone, Android or Windows phone then you can no longer use the addon, so are being Penalised for not having one of these phones
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  Post #6 (permalink)   11-02-2014, 09:44 PM
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Wow, didn't realize people were still using blackberrys? I do see your point though, they need to either make an update or make a blackberry app.
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  Post #7 (permalink)   11-03-2014, 03:49 AM
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Quote:
Originally Posted by AlliedHost View Post
Wow, didn't realize people were still using blackberrys? I do see your point though, they need to either make an update or make a blackberry app.
Blackberry OS 10 phones are a common thing these days, their new Blackberry Passport is a popular choice, but what about people that don't have smartphones.
If you have a Blackberry or non smartphone and paid for this addon and they they are now saying

Quote:
We have now discontinued the development of the Mobile Edition in order to focus on the native apps such as Android, iPhone and Windows.
Quote:
You're penalizing yourself by not using the latest and greatest tools available today. Mobile devices are the future and that future is here, right now.
then it is WHMCS that are the ones penalizing people for not having Android, iPhone and Windows phones as i have one of the latest Blackberry smartphones.
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  Post #8 (permalink)   11-03-2014, 04:18 AM
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Well, you just encountered the very common approach to customers.

"We are a big company, one of the industry leaders, so we don't give a single f1ck on your opinion. If you want to benefit from our services - use the tools we consider appropriate. Don't want to buy iPhone? We don't care..."

as disgusting as it is, it still is their right to adjust their products the way they want. And about your pre-paid subscription - if there is a paragraph in their ToS about refunding the payment for service no longer provided - you can request a refund. Or just forget about this money and move on.
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  Post #9 (permalink)   11-03-2014, 05:43 AM
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Quote:
Originally Posted by HostZealot View Post
Well, you just encountered the very common approach to customers.

"We are a big company, one of the industry leaders, so we don't give a single f1ck on your opinion. If you want to benefit from our services - use the tools we consider appropriate. Don't want to buy iPhone? We don't care..."

as disgusting as it is, it still is their right to adjust their products the way they want. And about your pre-paid subscription - if there is a paragraph in their ToS about refunding the payment for service no longer provided - you can request a refund. Or just forget about this money and move on.
but the way they say it is my fault for not having the latest phone, well they need to check and find out that my phone is one of the latest.

the fact they have never contacted any user that paid for the Mobile Edition would be of interest to Trading Standards.
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  Post #10 (permalink)   11-30-2014, 01:52 AM
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Hopefully if enough people put in requests for a BB app, they might consider. But still, unfortunate for them to drop a service and not even alert those who bought it.
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  Post #11 (permalink)   11-30-2014, 02:00 AM
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Quote:
Originally Posted by AlliedHost View Post
Hopefully if enough people put in requests for a BB app, they might consider. But still, unfortunate for them to drop a service and not even alert those who bought it.
Well i did started BB app request https://requests.whmcs.com/responses...y-playbook-app and as you can see no one is interested.

This is because it seems BB are dying. The ignore current customers when they bring out a new toy, promise customers this and that and never deliver.

And if they think $550 to anyone ditching iPhones for their new Passport is going to help them, they need to think again
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  Post #12 (permalink)   11-30-2014, 04:52 AM
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Quote:
Originally Posted by easyhostmedia View Post
Well i did started BB app request https://requests.whmcs.com/responses...y-playbook-app and as you can see no one is interested.

This is because it seems BB are dying. The ignore current customers when they bring out a new toy, promise customers this and that and never deliver.

And if they think $550 to anyone ditching iPhones for their new Passport is going to help them, they need to think again
If only they went to Android, they did debate this some years ago but in the end they decided to go with their own system and pump a huge sum into the dev eco. Then again, probably would have costed a huge sum to move to Android anyway considering the extras they have already built and would have to do so again for the newer system.

Good luck to them but really, if WHMCS were to consider such an app it will most likely be a long way off with v6, iPhone app and Android app v2 etc

Last edited by Alex HubRocket : 11-30-2014 at 04:55 AM.
 
 
 


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  Post #13 (permalink)   11-30-2014, 05:03 AM
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Quote:
Originally Posted by Alex - Arvixe View Post
If only they went to Android, they did debate this some years ago but in the end they decided to go with their own system and pump a huge sum into the dev eco. Then again, probably would have costed a huge sum to move to Android anyway considering the extras they have already built and would have to do so again for the newer system.

Good luck to them but really, if WHMCS were to consider such an app it will most likely be a long way off with v6, iPhone app and Android app v2 etc
Blackberry or Rim whatever they call themselves these days are doing themselves no favours by ignoring current customers when they bring out new toys. in the UK all major providers are not even stocking their new passport and the only phones that they do seem to stock is the old curve 9320 which BB will no longer offer support for.

BB wont last much longer
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  Post #14 (permalink)   11-30-2014, 07:09 PM
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I would rather seen WHMCS focus on plugging up the security holes in the desktop app than spread themselves too thin with putting out new clients for new platforms. They have improved things in the past 6 months, but they have room to go as well.
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  Post #15 (permalink)   12-01-2014, 03:41 AM
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Quote:
Originally Posted by brentpresley View Post
I would rather seen WHMCS focus on plugging up the security holes in the desktop app than spread themselves too thin with putting out new clients for new platforms. They have improved things in the past 6 months, but they have room to go as well.
Couldn't agree more with this. I do however own an iPhone for business and I have to say the WHMCS mobile app does come into use quite a lot! If they could add a little more functionality to it and make it more stable it would be great. That being said it's still in it's early stages of development I guess so I imagine more and more changes will appear over the next 6 months or so.
 
 
 
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