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-   -   Preferred Ticket Support System (http://www.hostingdiscussion.com/customer-service-support-issues/38475-preferred-ticket-support-system.html)


RH-Calvin 12-22-2014 07:10 AM

We are using WHMCS ticket system and it works really good. With all the customized options makes it much easier to handle all client activities.

Vincentas 12-30-2014 02:14 AM

WHMCS - not perfect, but works good.

Mike@WL 01-31-2015 08:51 PM

The one built into WHMCS works great. Before WHMCS, I was big on Kayako and Cerberus help desk.

Although simple, I like WHMCS as it is heavily integrated into the rest of the billing system, making it fast to gather related information to provide support with.

Hostfolks 04-25-2016 10:01 AM

I find the built-in WHMCS support does the job fine, getting better with the 6.3 versions.

VpsAG 04-25-2016 04:30 PM

Is your platform built on WHMCS? If yes, then you have little choices but the default one. If you have another platform, I would strongly recommend staying away from WHMCS.

zomex 04-27-2016 06:59 AM

I'm using the WHMCS ticket system, it have all the features we need and has had some nice enhancements in the latest WHMCS version.

whmcsguru 05-11-2016 02:43 PM

Quote:

Originally Posted by RoseHosting.com (Post 182684)
Cerberus helpdesk is a good choice and has knowledgebase functionality as well as a bunch of other cool features.

People still use Cerberus? I find it to be incredibly outdated as far as looks and functionality goes.

Used Kayako for a while, got tired of Varun's lack of management, slow progress in features , etc..

For now, WHMCS is where it's at. It's far from the best out there, and still needs a good bit of help, but it works.

Gsh_MM 05-11-2016 03:05 PM

I have used other billing manager, but I keep going back to whmcs my self. As it supports many billing gateways, and servers modules.

SenseiSteve 05-11-2016 03:21 PM

WHMCS is not perfect, but it is functional and suits our purpose.

cheapdedicated 05-12-2016 02:56 AM

We use the Build in WHMCS ticket system and it gets the job done BUT am also aware from previous use that Kayako is very good and feature rich.

DBH Web 05-13-2016 08:05 PM

We have used many different support systems and have found that WHMC's Built in system and Ubersmith are the best, which one you use depends on the project.

Shock Hosting 05-23-2016 03:46 PM

The built in WHMCS ticket system has been solid for us.

Easy to use and already integrated.

whmcsguru 05-23-2016 10:51 PM

You'd be surprised at how 'easy' it is to use , honestly, though I have to say I'm not a huge fan of their markdown implementation. This should have been done far better.

HostWinds_Jesse 05-24-2016 03:11 PM

I noticed everyone is really suggesting WHMCS. Which is a great choice. I recommend Box Billing. Great software, looks fantastic and is way cheaper than WHMCS.

Leasedlayer.com 05-25-2016 01:12 AM

WHMCS is one of the Best business automation tool to maintain and control all your clients details. Its a all-in-one tool which handles billing, administration, sales, abuse, technical support and other options.


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