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-   -   Preferred Ticket Support System (http://www.hostingdiscussion.com/customer-service-support-issues/38475-preferred-ticket-support-system.html)


cheapdedicated 05-25-2016 03:12 AM

Unless you want to sale premium support you would surely settle for the free inbuild WHMCS version. Definitely lucks a few things but works perfectly well for most support tasks.

Adam Greer 06-08-2016 06:03 AM

Kayako is best solution!

Alex HubRocket 06-08-2016 08:09 AM

Figured I would also add SupportPal (formerly ArcticDesk) to this thread. SP is built by the folks behind LicensePal and seems to be a great cheap product.

It appears to be more of a Kayako 3 type product in terms of feature set so not as advanced but at the same time not significantly cheaper than Kayako 4.

MangoXchange 06-08-2016 10:40 AM

kayako one of the best ticketing system

ughosting 06-08-2016 05:06 PM

We really like HostBill, as it integrates all of your automation, with a very good ticket system and live chat. Live chat and ticket system has macros (pre-written answers for common questions) and the ability to link a knowledge base (also included) article.

nixtree 06-13-2016 09:56 AM

Kayako is the best option and a classic one. there is no comparing it with the whmcs help desk

whmcsguru 06-13-2016 01:11 PM

While the 'best' anything is going to be subjective (personal preference), selecting a helpdesk that's continually buggy and continues to stall development is not really the wisest choice for the 'best option'.

I do agree that WHMCS needs some helpdesk work, however it's getting there, especially with improvements made in 6.3

WebHostGlobeCom 07-18-2016 10:47 AM

WHMCS is a good ticket support system and there are also many 3rd party add-ons to integrate with your hosting website. This makes it easy to use :)

OffshoreDdcated 07-21-2016 02:15 AM

We are using WHMCS. It handles signups, billing and support pretty nicely.
It is one of the most recommended ones for this kind of businesses.

GoldenBeaverHos 08-05-2016 08:43 PM

I prefer to use WHMCS system, the user only need to log in to one system for billing and support. Customers don't like to have to log in on 2 different systems.

HostPace 08-09-2016 03:34 PM

WHMCS - The World's Leading Web Hosting Automation Platform is the best.

WalnutHost 08-11-2016 04:34 AM

For me, built in WHMCS ticket system is a good choice.

MailEdge 08-11-2016 08:12 AM

We use ZenDesk and use Module Gardens WHMCS plugin to integrate and sync tickets - for us we like ;)

Dave

serverbundle 08-13-2016 10:05 PM

Kayako :) just can't go wrong with it.
WHMCS has built in support for it.

WWTSLarry 09-10-2016 12:41 PM

We use the built-in support module in WHMCS.

If we need an external helpdesk we will use Hesk or OSTicket, as these are both very nice and FREE solutions.


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