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  Post #31 (permalink)   05-25-2016, 04:12 AM
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Unless you want to sale premium support you would surely settle for the free inbuild WHMCS version. Definitely lucks a few things but works perfectly well for most support tasks.
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  Post #32 (permalink)   06-08-2016, 07:03 AM
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Kayako is best solution!
 
 
 


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  Post #33 (permalink)   06-08-2016, 09:09 AM
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Figured I would also add SupportPal (formerly ArcticDesk) to this thread. SP is built by the folks behind LicensePal and seems to be a great cheap product.

It appears to be more of a Kayako 3 type product in terms of feature set so not as advanced but at the same time not significantly cheaper than Kayako 4.
 
 
 


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  Post #34 (permalink)   06-08-2016, 11:40 AM
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kayako one of the best ticketing system
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  Post #35 (permalink)   06-08-2016, 06:06 PM
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We really like HostBill, as it integrates all of your automation, with a very good ticket system and live chat. Live chat and ticket system has macros (pre-written answers for common questions) and the ability to link a knowledge base (also included) article.
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  Post #36 (permalink)   06-13-2016, 10:56 AM
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Kayako is the best option and a classic one. there is no comparing it with the whmcs help desk
 
 
 


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  Post #37 (permalink)   06-13-2016, 02:11 PM
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While the 'best' anything is going to be subjective (personal preference), selecting a helpdesk that's continually buggy and continues to stall development is not really the wisest choice for the 'best option'.

I do agree that WHMCS needs some helpdesk work, however it's getting there, especially with improvements made in 6.3
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  Post #38 (permalink)   07-18-2016, 11:47 AM
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WHMCS is a good ticket support system and there are also many 3rd party add-ons to integrate with your hosting website. This makes it easy to use
 
 
 


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  Post #39 (permalink)   07-21-2016, 03:15 AM
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We are using WHMCS. It handles signups, billing and support pretty nicely.
It is one of the most recommended ones for this kind of businesses.
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  Post #40 (permalink)   08-05-2016, 09:43 PM
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I prefer to use WHMCS system, the user only need to log in to one system for billing and support. Customers don't like to have to log in on 2 different systems.
 
 
 


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  Post #41 (permalink)   08-09-2016, 04:34 PM
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WHMCS - The World's Leading Web Hosting Automation Platform is the best.
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  Post #42 (permalink)   08-11-2016, 05:34 AM
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For me, built in WHMCS ticket system is a good choice.
 
 
 


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  Post #43 (permalink)   08-11-2016, 09:12 AM
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We use ZenDesk and use Module Gardens WHMCS plugin to integrate and sync tickets - for us we like

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  Post #44 (permalink)   08-13-2016, 11:05 PM
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Kayako just can't go wrong with it.
WHMCS has built in support for it.
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  Post #45 (permalink)   09-10-2016, 01:41 PM
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We use the built-in support module in WHMCS.

If we need an external helpdesk we will use Hesk or OSTicket, as these are both very nice and FREE solutions.
 
 
 
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