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  Post #46 (permalink)   09-10-2016, 02:52 PM
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It used to be Kayako, but with that platform changing so much, it's a difficult one.

The in-built WHMCS one is a lot better than it used to be, I think it's quite effective.
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  Post #47 (permalink)   09-25-2016, 05:41 PM
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I do not think so, I think the helpdesk whmcs is good, simple and works
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  Post #48 (permalink)   10-05-2016, 08:53 AM
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Kayako is good choice.

Or you prefer free and opensoure one ?
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  Post #49 (permalink)   10-11-2016, 10:40 PM
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We use Hostbill for Tech Support, Sirportly for Sales / Billing / Abuse.
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  Post #50 (permalink)   10-12-2016, 12:47 PM
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Quote:
Originally Posted by JSCL View Post
It used to be Kayako, but with that platform changing so much, it's a difficult one.

The in-built WHMCS one is a lot better than it used to be, I think it's quite effective.
I agree. I've always personally used the built in one with WHMCS. It has got better over the years but I do think it could still be a lot better than it is.
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  Post #51 (permalink)   10-13-2016, 12:53 AM
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Does anyone here use the Open Source software osTicket? It used to be really good, it went abandonware for a while and I just recently noticed it's been back as of 2015 at least. Any comments?
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  Post #52 (permalink)   10-14-2016, 02:08 AM
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Does anyone here use the Open Source software osTicket? It used to be really good, it went abandonware for a while and I just recently noticed it's been back as of 2015 at least. Any comments?
Are you running WHMCS? I haven't seen a module for it so probably not many people do. You'd have to have a module built for the latest version, it might be cheaper just to opt for a reasonably priced help desk like SupportPal which already integrates with WHMCS.
 
 
 


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  Post #53 (permalink)   10-20-2016, 10:14 PM
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I do enjoy keeping the billing script and support together. There are alot of standalone support scripts also. Ill stick with Blesta so far because of there support and forums.
 
 
 


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  Post #54 (permalink)   12-14-2016, 05:58 PM
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I have had no reason to try any other support system other than WHMCS. Works very well with us and gets the job done.
 
 
 


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  Post #55 (permalink)   12-25-2016, 10:47 PM
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WHMCS Ticketing system is really good. Using it from many months. Alternatives can be Kayako.
 
 
 


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  Post #56 (permalink)   01-03-2017, 08:48 AM
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Another vote for Hostbill
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