Originally Posted by morph
Who has used 3rd party outsourced help desk support services, and how did it work out for you?
Basically in market many freelancers and outsourced company present, who provides support for web hosting clients and they are doing well for first few months only. You need to test the companies quality instead of looking freelancers because companies having good infrastructure as compare to freelancers.
Are you looking to outsource ticket system support and live chat support or only ticket system support?