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  Post #16 (permalink)   10-05-2016, 03:05 PM
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Quote:
Originally Posted by Artashes View Post
Never came across this solution before, looks like an interesting spin on chat/support mechanism with an intelligence engine in-between. I bookmarked the site to go over the features in more detail later.
I'm really loving using Intercom. It's still early days for us, hopefully the cost justified later down the live, so far feedback has been positive.

You can sign up to specific products they offer if you don't need the full package.

They have a competitor which may be worth looking at https://userengage.io

User Engage is essentially a much cheaper copy of Intercom, it actually does more, but is not quite as polished.
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  Post #17 (permalink)   10-06-2016, 08:46 AM
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Quote:
Originally Posted by Artashes View Post
Never came across this solution before, looks like an interesting spin on chat/support mechanism with an intelligence engine in-between. I bookmarked the site to go over the features in more detail later.
This is an interesting platform / pricing is from 60 to 90 per month / but there is also a free product for application developers / not related to the support features but allows an app developer to track usage data and track user behavior inside of their application ...

Interesting

https://www.intercom.com/customer-intelligence

Dave
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  Post #18 (permalink)   10-06-2016, 02:53 PM
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A little bonus for you guys interested in Intercom.

I developed a small add-on module that feeds your WHMCS customer data into Intercom allowing you to do all sorts of amazing things.

It's still in it's infancy but I am actively developing it so expect improvements over the coming weeks.

https://github.com/goodbytes-gb/Intercom-WHMCS-Module
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  Post #19 (permalink)   10-06-2016, 06:00 PM
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I'm not a huge proponent of live chat, at least for support issues. Pre-sales is fine. So many support issues require an amount of research that's not conducive to keeping a client on hold (so to speak) waiting on a response.
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  Post #20 (permalink)   10-07-2016, 07:15 AM
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Originally Posted by SenseiSteve View Post
I'm not a huge proponent of live chat, at least for support issues.
Depending on the complexity of the problem. Sometimes live-chat will prompt solution
 
 
 


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  Post #21 (permalink)   10-07-2016, 08:12 AM
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Quote:
Originally Posted by Harry jack View Post
Can anybody suggest alternative way for live support. As some of the hosting providers do not provide complete support on live chat even if the service is managed one. What is better way to contact them? Sometimes even support tickets response is not so quick..
We have used http://www.xesupport.net/helpdesk-support.php / XESupport for years / they USA Based and have the best value and service we have seen anywhere for outsourced support.

There helpdesk ticket plan would be an alternative to live support.

Dave
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