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  Post #16 (permalink)   01-18-2017, 06:17 AM
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Quote:
Originally Posted by StormWall View Post
Today the Internet is available to everyone, so many people want to become something more than the average user, but not all of them has enough knowledge.
you see that everyday on ebay. as we refer them 'kiddie hosts' where someone will purchase a $2 a year unlimited everything reseller hosting plan and then call themselves a webhost when they have no idea what they are doing.

in my case and the way the clients communicated they assumed that once they purchase a domain then they would automatically have a hosted account, even giving him step by step instructions on what he needed to do he did not seem to understand.
pity help if he had figured it out and offered SEO services if he himself could not figure out how to set up a web account
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  Post #17 (permalink)   02-23-2017, 05:45 PM
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The issue is as always the 1% of customers that take up 99% of the support team time. How come most people do not have any issues, but there are some that are worst of the worst, taking time and in the end just demanding their money like your work was for free.
But this is the business. I really hope in the future a more educated generation will come who skips asking these type of questions.
 
 
 


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  Post #18 (permalink)   02-26-2017, 05:33 AM
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I never laugh on client in any situation coz we need to be a professional and not a unprofessional.

Your privacy policy allow you to share client chat and information in public?
 
 
 


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  Post #19 (permalink)   02-26-2017, 05:46 AM
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Originally Posted by LowVMFree View Post
I never laugh on client in any situation coz we need to be a professional and not a unprofessional.

Your privacy policy allow you to share client chat and information in public?
I have not disclosed any client details. i acted professional towards the client, would you trust the SEO of your website to a company that does not know how domains and web hosting match up.
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  Post #20 (permalink)   03-02-2017, 01:41 PM
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Dealing with clients does require a sense of humor otherwise you will find yourself working in misery. Many clients don't know much about domains, hosting and webdesign but they want a website and have the money. So my thoughts are, you have to take the good with the bad. Nevertheless, I do have to agree that "holding their hand" can be frustrating especially when it seems that the technical questions and support emails will just never ever end.

When I do encounter customers and clients such as described in the opening thread, usually I try to laugh it off or if that doesn't work....... then I just go home and have that extra glass of Scotch.
 
 
 


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  Post #21 (permalink)   03-02-2017, 01:48 PM
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Originally Posted by Registernuke View Post
Dealing with clients does require a sense of humor otherwise you will find yourself working in misery. Many clients don't know much about domains, hosting and webdesign but they want a website and have the money. So my thoughts are, you have to take the good with the bad. Nevertheless, I do have to agree that "holding their hand" can be frustrating especially when it seems that the technical questions and support emails will just never ever end.

When I do encounter customers and clients such as described in the opening thread, usually I try to laugh it off or if that doesn't work....... then I just go home and have that extra glass of Scotch.
But the site he was setting up was to offer SEO services. how would he offer SEO services if he has no idea how domains and hosting marry up
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  Post #22 (permalink)   03-02-2017, 02:19 PM
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Quote:
Originally Posted by easyhostmedia View Post
But the site he was setting up was to offer SEO services. how would he offer SEO services if he has no idea how domains and hosting marry up
... two glasses of Scotch.
 
 
 


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  Post #23 (permalink)   03-04-2017, 06:13 AM
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Originally Posted by easyhostmedia View Post
if he has no idea how domains and hosting marry up
My first ''serious'' attempt at building a website on line is a similar mirror of this statement. I opened an account with godaddy and after logging in i looked for my magical something called a website. There was no cPanel or any other panel to speak of. Instead there was a button that said something to the effect of file manager and a script installer app. With all my support tickets asking where my website was, im sure i broke godaddy that day.
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Last edited by danielpmc : 03-04-2017 at 06:19 AM. Reason: Typo or two
 
 
 


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  Post #24 (permalink)   03-04-2017, 08:23 AM
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Originally Posted by danielpmc View Post
My first ''serious'' attempt at building a website on line is a similar mirror of this statement. I opened an account with godaddy and after logging in i looked for my magical something called a website. There was no cPanel or any other panel to speak of. Instead there was a button that said something to the effect of file manager and a script installer app. With all my support tickets asking where my website was, im sure i broke godaddy that day.
maybe, but when someone orders a domain that refers to them providing SEO services then you expect them to know how domains and hosting marries up. then you give then step my step instructions on what they need to do to be able to order the hosting.

Maybe they wanted me to place the hosting order for them, so they could bypass the security features
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  Post #25 (permalink)   03-04-2017, 08:29 AM
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Maybe they wanted me to place the hosting order for them, so they could bypass the security features
Now that is very interesting. I definitely will rember this while working with clients, as i never thought of this possibility.

Thank you for posting this!

PS, I posted my comment as i was one to be laughed at.
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Last edited by danielpmc : 03-04-2017 at 08:33 AM.
 
 
 


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  Post #26 (permalink)   03-04-2017, 09:25 AM
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I get this all the time from the "start-up SEOs" they go to the trouble of using all manner of nameservers rather than our provided ones, then cannot understand that they must resolve the www/website address to the same IP that they hosted their domain on (we give a choice of IPs).

It's a nightmare explaining that if they change the domain IP, they have to change the DNS.

"But that should be automatic" the say.
It would be if they used our nameserver cluster.

Usually I provide them with a special checklist, which if they follow, will ensure their domain is working.
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  Post #27 (permalink)   03-04-2017, 09:35 AM
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Originally Posted by ughosting View Post
I get this all the time from the "start-up SEOs" they go to the trouble of using all manner of nameservers rather than our provided ones, then cannot understand that they must resolve the www/website address to the same IP that they hosted their domain on (we give a choice of IPs).

It's a nightmare explaining that if they change the domain IP, they have to change the DNS.

"But that should be automatic" the say.
It would be if they used our nameserver cluster.

Usually I provide them with a special checklist, which if they follow, will ensure their domain is working.
but this guy just purchased a domain from our domain site, he never ordered hosting, but thought buying a domain it would come fully setup with hosting. Then he demanded that i transfer the domain to our hosting site, so it would come with hosting, so it would show in his account on our hosting site. i explained they he needed to purchase hosting first then it would show up in his hosting account and gave him step by step instructions.
apart from me setting up hosting manually ( which would mean he by passes the security processes) he just had to follow my instructions
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  Post #28 (permalink)   03-04-2017, 09:45 AM
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This thread is very informative, as i really read through all the posts and work them through my own situations to ensure i am correct in my personal implementations. A huge thanks for all of you for taking the time to explain your first hand experiences.

Priceless!
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  Post #29 (permalink)   03-07-2017, 02:45 PM
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Originally Posted by easyhostmedia View Post
but this guy just purchased a domain from our domain site, he never ordered hosting, but thought buying a domain it would come fully setup with hosting. Then he demanded that i transfer the domain to our hosting site, so it would come with hosting, so it would show in his account on our hosting site. i explained they he needed to purchase hosting first then it would show up in his hosting account and gave him step by step instructions.
apart from me setting up hosting manually ( which would mean he bypasses the security processes) he just had to follow my instructions
The lengths some customer make to bypass the checks. That why in the past we've only charged 0.01 for the first month, which is loss-making just at the gateway, as they still have to go through the Fraud Check for that 1p.
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  Post #30 (permalink)   03-09-2017, 10:44 PM
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I don't like to poke fun but sometimes you just have to laugh. I mean I get these kinds of people from time to time.
I don't like to make them mad so I remain helpful but come one... How do you not understand what you are doing, specially when there are instructions and help pages plastered all over a website!?
 
 
 
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