Originally Posted by HostaPolis
I have been wondering this for some time. I am on the fence of whether or not I should use it myself. I see the benefits of having it but it will just be another thing that adds weight to my site.
Do you think having a live chat is an asset worth having or is it something I should just pass on?
Adding weight...depends on what system you use. Every system is going to add at least one second to your time. If the website is able to load quickly, then this won't be an issue.
An asset...yes. It's a perfect tool for pre-sales AND it's very useful if a support issue either needs real-time contact with a customer, or direct clarification to prevent the issue from spanning to multiple responses.