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  Post #1 (permalink)   05-01-2017, 02:28 AM
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Wondering if there is any decent companies that offer outsourced support.
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  Post #2 (permalink)   05-01-2017, 08:53 AM
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Look, I am going to speak from a customer point of view since I am not a hosting company, neither am I working for one.

When it comes to tech support, I don't care where it comes from, as long as issues are solved quickly and in both professional and friendly manner. There is nothing worse than unreachable support, that is impersonal or does the bare minimum. In-house support will tend to care more. However, it is because there is a popular notion that outsourced support automatically means the one coming from far abroad (India, etc), where quantity always seems to overcome quality. I can say through experience that in most cases that's unfortunately true, whether you are working with a technical person or any other freelancer. So I don't expect anything different anymore. If you are set on outsourcing your support department partially or in full, at least look closer to home. For example, here is one that is currently advertising on our forum: <URL removed: wrong service category provider>

I have no direct experience with PlatinumServerManagement, but it is an example of an affordable outsourced support company with an all U.S. based personnel, which is impressive to me. In fact, I've known about them prior to them becoming an advertiser here for that same reason.

There is nothing wrong with outsourced support, in my opinion. Just make sure to have someone that will treat your customers as if they were your partners. And don't make the price alone the decisive factor.
 
 
 
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  Post #3 (permalink)   05-01-2017, 06:59 PM
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PSM (PlatinumServerManagement) manage your servers. They do not offer support to your customers.

The usual companies that get mentioned are:
Bobcares
Cliffsupport
XESupport

Management providers:
AdminGeekz
Rack911
PlatinumServerManagement

They are in no particular order, and all are at somewhat different price points.
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  Post #4 (permalink)   05-01-2017, 07:28 PM
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Quote:
Originally Posted by Localnode View Post
PSM (PlatinumServerManagement) manage your servers. They do not offer support to your customers.
My bad! A totally brain freeze moment on my behalf.

You named a few good shops. I've definitely heard of Bobcares, they've been around for a very long time. One of my first contacts with them was exactly 10 years ago.
 
 
 


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  Post #5 (permalink)   05-02-2017, 11:46 AM
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24x7serversolutions.com can be your choice. Its good and also cheap. By the way you are looking for support only? What's your budget?
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  Post #6 (permalink)   06-08-2017, 08:43 AM
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Are you looking into a service that would support YOU or YOUR customers?
 
 
 


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  Post #7 (permalink)   06-15-2017, 11:08 PM
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Out of interest what sort of rates do they charge?
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  Post #8 (permalink)   06-16-2017, 05:46 PM
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Bobcares and Server Sitters have been around for a while and have offices located in the US.

For server management, I recommend SmartServerManagement. Their pricing is affordable and they have monthly/one-time plans (recurring management, server security setup, etc.).
 
 
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