I was just browsing around, and came across this helpdesk script which looks very interesting (http://www.h2desk.com/
). Although I do not see any Web Hosting companies using it, but other companies only.
Have you had any experience with it? It looks very simple and easy to use, not a load of features which are not really useful, just the basic needs of every webhost put into one simple script.
The only down factor with this script that I see is the price, $199 with only the basic ticketing feature, that is a bit too much to ask.
Give me your feedback, I'm currently looking for a helpdesk script, considering kayako eSupport/H2desk.