Yes, very often we get people demanding that we give them free hosting packages. Erm...hey buddy, how about NO!

I put in the TOS that if they are abusive and or constantly nagging <my site> has the right to shut down their acount until they stop.

yes, keep in mind your posts in this section are not allowed to promote yourself or your services.

We've only had a couple individuals who were extremely difficult and picky. As a matter of fact, you can go to http://www.webhostingtalk.com/showth...postid=2947929 and read that difficult ex-client.

He was really just making a big deal out of nothing.

I get them quite often. A difficult client is one who signs up for hosting and has no idea how to point his/her domain and starts yelling at me when his website does not appear 5 minutes after paying for his hosting account.

I really agree with you seen lots such complain from past experience.

When I offered free hosting long ago, I had a TON of those clients! It was always funny to me that the free ones were the ones that expected the most! They think you're their web host, web designer, script installer/trouble shooter, SEO guy, and basic hand holder!
With paying clients you can expect some attitude sometimes, you cant please them all. I usually try to use the old "kill em with kindness" approach. The nicer you are, the more angry they get, but they definetly can't go postign on forums everywhere sayign "look how rude these guys are!"
Yuo just have to take the good with the bad. Maybe even suggest a coupel of sales that other web hosts are having,,lol

fortunatly i never had this problem because usually clients how gets a hsoting account they also buy a odmain name from us so we would do everything for them or else they give us there domain login details

haha! blame it on the filters.. lol.. nice one

I have had a few of them myself. Over the years I have noticed that it depends on the type of hosting I offered. When I was trying to compete on price with all the budget hosting companies I had alot of them. Their attitude was if they didn't get their way or have me redisign their website for free on their 1.99/M account they would go somewhere else. I actually had a customer call me repeatedly demanding that when their coworker designed their website using GoLive it looked great on their computer but when they put it on my servers it looked like crap, and I needed to redesign the site for free or they were going to sue me for their 1.99 + 5,000.00 for the copy of GoLive they bought and the 2 weeks it took them to make the site. As my prices rose over the years (due to changing companies) I have noticed that the amount of this type of customer has dropped to nearly zero.

Hah, Mark, them scaring you with a lawsuit was a cute idea, thanks for sharing. It is indeed the lowest-paid customers who are the most demanding and most unhappy all the time.

I have friends working for a cell phone company that claim the same. The most complicated customers for them are the ones who use airtime cards (basically pay-per-talk clients).

Yes, that goes in all industries I think. The clients that get bonuses, discounts etc, often are the most vocal, instead of being more understanding. It may be because they are looking for "there much be a catch with this offer".

Well

I do have a client who is support freak(well, I should not say this but you'll see why I said)

He opens at least 10 support tickets a day often with things like How do I recover my password, How do I setup site?, How do I create new account?

That really annoying to reply to his tickets. Other clients do open 20 tickets/month AT MOST.

I dont think he uses Google, its really hard to manage 6 hours guaranteed reply to tickets with 48 hours resolution time stable. I think I am gonna remove it off from the site and take a good sleep...

Difficult clients tend to take their business elsewhere pretty uickly without your intervention. Despite this, the ones who stay 6 months and are still using a lot of support tend to be the ones who refer you to others.

But the ones who open 10 tickets a day arent the one who refer others to you.

But keeping our promise, we have to reply within the given time frame