Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   01-15-2005, 04:38 AM
HD Management Staff
 
Artashes's Avatar
 
Join Date: Apr 2003
Posts: 9,721

Status: Artashes is offline
How often do you get clients who are just complaining too much and just difficult to manage? So that you almost wish they never came across your business in the first place?

What is a difficult client yo you?

Best,
 
 
 


Old
  Post #2 (permalink)   01-15-2005, 05:18 AM
HD Guru
 
Equinox's Avatar
 
Join Date: Nov 2004
Location: South Africa
Posts: 589
Send a message via MSN to Equinox

Status: Equinox is offline
Difficult clients...bah...best thing to do matey, if the same client is phoning you 6 times a day is to tell them that your package doesn't sauit their needs and they should look elsewhere...
The audience that I am trying to reach locally tend to be a little bit uninformed and often not very clued-up about computers. I percieve a difficult client to be one that is always trying to outsmart you even though he knows that it is your game. Take for example someone who tries to be clever and trip you up during a Sales or Technical support phone call...what you would like to say is "#### you, you good for nothing piece of ####", but you cant, so instead you bear with them as they talk absolute trash to you and wait for them to stop...thats the main part of my enjoy that I enjoy the least! Nevertheless, 'the client is always right' and thats the way it has to be!

~EQUINOX
__________________

[ Currently hosting with: Softlayer, Hetzner, Linode, AcuNett ]
 
 
 


Old
  Post #3 (permalink)   01-15-2005, 08:46 AM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
Had a client demanding for a $500 app to be purchased/installed on his $2/month account. I told him that as he was the only one requesting it, and it could only be used for his account and no one elses, then he would be required to purchase it and we would be happy to install it for him if required.

His response. "fuk u den". That's fine and dandy, account suspended. E-mailed him telling him that for $2/month he can find a different host. He E-mails me back, "no no no no no, I was juz testin my filtars." *rollseyes*
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 


Old
  Post #4 (permalink)   01-15-2005, 09:09 AM
HD Guru
 
Join Date: Apr 2004
Posts: 725

Status: PVT-Jordan is offline
lol John. Thats a new one....blame it on the filters. I've actually been fortunate to never have a client who has been too difficult to deal with. I've had potential clients that were kind of difficult like asking for 5 gigs of extra bandwidth for free. Or "I'll use it now and pay when I get the money". I'm not that dumb....
__________________
ProVista Technologies
Shared, Dedicated, Virtual, and Exchange Hosting
Effective solutions for growing businesses.
 
 
 


Old
  Post #5 (permalink)   01-15-2005, 11:48 AM
HD Wizard
 
Join Date: Sep 2004
Location: Pennsylvania
Posts: 1,628

Status: ANMMark is offline
I agree with Equinox.

The clients that are the biggest pain in the rear, are the ones that think they can pull something over on you.

We've had quite a few of these.
__________________
Mark
NIC™ - Network Innovative Concepts - Get ready for R.A.I.N.
Protect your website from hackers NIC™ - SiteLock
 
 
 


Old
  Post #6 (permalink)   01-15-2005, 11:48 AM
HD Wizard
 
ldcdc's Avatar
 
Join Date: May 2004
Location: Ploiesti
Posts: 3,112

Status: ldcdc is offline
Funny story John! Funny story! Why? Cuz it waz funny.
 
 
 


Old
  Post #7 (permalink)   01-15-2005, 12:16 PM
HD Management Staff
 
Artashes's Avatar
 
Join Date: Apr 2003
Posts: 9,721

Status: Artashes is offline
Quote:
Originally Posted by ldcdc
Funny story John! Funny story! Why? Cuz it waz funny.
You stole my words. This was a funny story, John.
 
 
 


Old
  Post #8 (permalink)   01-15-2005, 01:52 PM
HD Wizard
 
Join Date: Dec 2004
Posts: 1,726

Status: webfreak08 is offline
John, that was a great story...maybe he could have tested his filters to himself??? Just a thought. Anyway, there are always clients who want the best service and support for the smallest amount of money. These clients think they are always entitled to whatever they want with their "holier than thou" attitude. I believe customers just don't understand how hard it is for a host to operate their business. Maybe some people think it's just all run by computers--wouldn't that be nice.
 
 
 


Old
  Post #9 (permalink)   01-16-2005, 10:42 AM
HD Addict
 
Join Date: Jul 2004
Location: Nova Scotia | Canada
Posts: 193

Status: Simon is offline
We get difficult clients every so often.

The latest one was somebody asking for the installation of a particularly unstable component on a shared unix server.

He was told (7 times, on seperate occasions, by three seperate people) that we would not be installing it, but kept saying but <Company name> allows it.

Finally, when I spoke to him, I simply said "then go sign up with <Company name>."

There's a certain threshold with clients, and it they go over it by a long way, it's advisable to seperate from them - it can only be harmful to your business if it continues to be a relationship built on unsteady foundations.

Simon
__________________
EIRCA Internet Solutions - Meeting in the middle.
 
 
 


Old
  Post #10 (permalink)   01-17-2005, 09:00 AM
HD Amateur
 
Join Date: Jan 2005
Location: Australia
Posts: 73

Status: Fisherman is offline
Quote:
Originally Posted by Simon

There's a certain threshold with clients, and it they go over it by a long way, it's advisable to seperate from them - it can only be harmful to your business if it continues to be a relationship built on unsteady foundations.

Simon
Agreed. Once a client has ran miles past that line, his presence will most likely bring more bad than good to your business.
 
 
 


Old
  Post #11 (permalink)   01-20-2005, 03:58 PM
HD Wizard
 
Blue's Avatar
 
Join Date: Oct 2003
Location: PEI
Posts: 2,713

Status: Blue is offline
Quote:
Originally Posted by Simon
There's a certain threshold with clients, and it they go over it by a long way, it's advisable to seperate from them - it can only be harmful to your business if it continues to be a relationship built on unsteady foundations.

Simon

Well said Simon.
The old addage that the "customer is always right" has outlived its purpose.
The customer has abused this to such an extent that the host or business has to protect his/her own interests and just write some clients off.

I have no problems whatsoever with a client who has many "newbie" questions but I will not tolerate an abusive or unreasonable person. It they cross the line then it's time to cut the cord.
__________________
Hampshire Hosting
Affordable Shared and Reseller Hosting
 
 
 


Old
  Post #12 (permalink)   02-13-2005, 01:43 PM
HD Newbie
 
Join Date: Oct 2004
Posts: 23

Status: Moni-Q is offline
Ive been fortunate to have great customers. Most of them I actually like talking to and so dont mind it at all when I see tickets come in from them, gives me a chance to check in on them ,find out how things are going, and gladly fix whatever problem they are having.

There was this one guy though, boy oh boy. After realizing that he was going to be a tough one I starting hinting at the fact that we offer a 30-day money back guarantee. I would do that whenever he complained about something. Until finally he agreed that another provider would suit him better. I had that refund issued and the account deleted in less than 15 minutes; that was the first time I found myself thrilled about having to issue a refund.
__________________
PiWeb Hosting :: Reseller Accounts and Shared Web Hosting Solutions
Credit Cards and PayPal Accepted. | Providers of Reliable, Multi-Domain Hosting Solutions
 
 
 


Old
  Post #13 (permalink)   02-23-2005, 07:58 AM
HD Newbie
 
Join Date: Feb 2005
Posts: 3

Status: JJTEK Hosting is offline
I once to phone a client to enquire if his account was stll being used. I got as far as saying who I was before the client launched into a lengthy rant, which included legal threats, and then put the phone down. I did actually have a simple answer to his problem but he hung up when I rung him back to try and tell him.
 
 
 


Old
  Post #14 (permalink)   03-02-2005, 02:15 AM
HD Newbie
 
Join Date: Jul 2002
Location: Canada
Posts: 17
Send a message via ICQ to PierreB Send a message via AIM to PierreB Send a message via Yahoo to PierreB

Status: PierreB is offline
The only difficult client we ever had was someone who has never been happy since the begining but kept his account for nearly 2 years now. So that's the funny part of it, complains but stays with us. He hasn't sent a single support ticket since the past 4 months, so I guess he has nothing new to tell us.
__________________
Pierre B.
Reliable, Cost-Effective Web Hosting.
LeHost.networks Shared, Reseller and Managed Hosting | VPs coming soon!
RateWebHost.com Add, Rate, Reviews and find a web host!
 
 
 


Old
  Post #15 (permalink)   03-13-2005, 02:43 AM
HD Amateur
 
Join Date: Feb 2005
Posts: 52

Status: cats-hosting is offline
We have more problems with pre-sales then with existing clients
__________________
Low Cost Hosting Solutions - www.cabasca.com
Premium Hosting Solutions - www.cats-hosting.com
With PHP5 and Ruby on Rails!
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: