PHPLive - Page 2

Marks · Post #16 (**permalink**) 11-15-2006, 08:58 AM

Reviving this Thread.

It's nice to see PHPLive have regained their senses and have started production again. There was months where their was no Support or upgrades but they are back with new staff looks like.

lnxcode · Post #17 (**permalink**) 02-07-2007, 07:27 PM

I must add... PHPLive is a great tool... However, if you lose it... gosh help you...

when you are offline just hide the icon using PHP or have that email sent to a ticketing system like esupport by kayako....?

Trexhost · Post #18 (**permalink**) 02-09-2007, 04:45 AM

I strongly suggest Kayako Support Suite. Many find the price to be a little steap, however with a built in ticket system, live help, PDA support,and remote windows live-chat software, you cant go wrong with it. Its an excellent piece of software

WickedShark · Post #19 (**permalink**) 02-12-2007, 10:50 AM

Quote:

Originally Posted by Smokey

I am currently using for my support PHPLive Premium and the only hing I don't like about is there is no ticket system. There is the live chat option, but if you are not online it send you emails. I would rather have something with the live chat plus the ticket system so customers can check on the status of teh ticket. Does anyone know of any sript that uses both these options?

You can use something that uses email piping to another ticket system. This is what we do. If you select to send an email to the offline chat icon it will open a ticket in our WHMCS ticket system.

timihosting.com · Post #20 (**permalink**) 12-27-2007, 04:19 AM

Mod Note: 3.4 Participants may not post or otherwise transmit promotional materials, or any other form of solicitation, except in those forum sections where advertising is expressly permitted.

cyberdog · Post #21 (**permalink**) 12-27-2007, 03:33 PM

I would check out kayako. They have a nice chat feature now and are always working on killer integration. You may choose to use it for support and chat and then just integrate it with a billing system like modernbill or clientexec.

I personally love phplive since I can host it myself and can get to the chat console from any OS.