Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #16 (permalink)   07-01-2005, 09:23 PM
HD Amateur
 
Join Date: Jan 2005
Location: New Zealand
Posts: 63

Status: TJR Networks is offline
I wonder how often things like this happen...
__________________
TJR Networks - Quality web hosting for everyday people...
Quick Links :: Hosting | Domains | Server Status | Uptime | Support | Order | Contact
 
 
 


Old
  Post #17 (permalink)   07-02-2005, 02:22 PM
HD Newbie
 
Join Date: Jun 2005
Location: Ontario
Posts: 25

Status: Daisy is offline
If i didn't hang around on the Internet often or noone told me how to burn or copy a CD, i would not know what it means either.

Some of my friends didn't know how to use Microsoft Word 2 years ago.
__________________
Sincerely,

Daisy
 
 
 


Old
  Post #18 (permalink)   07-02-2005, 10:04 PM
HD Wizard
 
Join Date: Sep 2004
Location: Pennsylvania
Posts: 1,628

Status: ANMMark is offline
Well, I honestly don't think it's the process of burning a CD that's a question, but more so the term "copy of your discs". Whether you know how to copy them or not, almost everyone knows that the term does not mean, "Go run off photocopied pictures of your CDs."
__________________
Mark
NIC™ - Network Innovative Concepts - Get ready for R.A.I.N.
Protect your website from hackers NIC™ - SiteLock
 
 
 


Old
  Post #19 (permalink)   07-03-2005, 03:14 AM
HD Master
 
pmhoran's Avatar
 
Join Date: Dec 2004
Location: Ontario Canada
Posts: 388

Status: pmhoran is offline
Don't know how I missed this thread before This is priceless Mark Maybe some of my "dumb questions" weren't so dumb after all hehehehe

You know a number of years ago ... a joke was circulating about dumb questions to Support Desks? One of them was that their cup holder stopped working? I thought it, along with some others in the joke, were made up.

Last week I ran into that at a neighbors. They wanted me to help them learn to use a new program. When I arrived, the husband was using the DVD player as a cup holder ... wanted to know if I wanted a coffee before he "put the cup holder away". I thought he was joking ... he wasn't

Shows to go you .....
Peter
 
 
 


Old
  Post #20 (permalink)   07-03-2005, 03:44 AM
HD Amateur
 
Join Date: Jan 2005
Location: New Zealand
Posts: 63

Status: TJR Networks is offline
Quote:
Whether you know how to copy them or not, almost everyone knows that the term does not mean, "Go run off photocopied pictures of your CDs."
I guess it all comes down to evaluating how knowledgeable a customer is before answering their question. However, I think one could be forgiven for assuming that most people understand 'copy' a CD to mean 'burn' a copy.

Quote:
Maybe some of my "dumb questions" weren't so dumb after all hehehehe
The only dumb question is the one not asked.
__________________
TJR Networks - Quality web hosting for everyday people...
Quick Links :: Hosting | Domains | Server Status | Uptime | Support | Order | Contact
 
 
 


Old
  Post #21 (permalink)   07-03-2005, 08:17 AM
HD Newbie
 
Join Date: Mar 2005
Location: Canada
Posts: 33

Status: unix is offline
You'd be surprised how many people are still not tech-informed.
__________________
Intilo.com - We provide professional hosting solutions.
 
 
 


Old
  Post #22 (permalink)   07-03-2005, 09:01 AM
HD Wizard
 
Exon's Avatar
 
Join Date: Jul 2003
Location: IA
Posts: 1,020
Send a message via ICQ to Exon Send a message via AIM to Exon

Status: Exon is offline
Quote:
Originally Posted by TJR Networks
I guess it all comes down to evaluating how knowledgeable a customer is before answering their question. However, I think one could be forgiven for assuming that most people understand 'copy' a CD to mean 'burn' a copy.
So if he wanted a copy of her casette tape, do you think she would've run off and photocopied her casette tape?

Even my 92 year old grandpa who JUST found out what a Skittle is (Sharp as a tack still. The skittle thing is not part of a "senior moment") knows the difference between a copy of a CD and a photocopy of a CD. I'm sorry but I think the lady was pulling a prank on ANM, and when someone says "Copy of a --" whether it's a CD, casette tape, or video tape, I think they know, it's not a photocopy.
__________________
John "Exon" Pinkerton
jpinkerton@exonnet.net
http://www.ExonNet.net
 
 
 


Old
  Post #23 (permalink)   07-03-2005, 12:17 PM
HD Wizard
 
Join Date: Sep 2004
Location: Pennsylvania
Posts: 1,628

Status: ANMMark is offline
Quote:
I guess it all comes down to evaluating how knowledgeable a customer is before answering their question.
We try not to make them stupid, as much as possible. I believe if we would have asked most clients if they knew what a copy of her CD was, they would have been offended, and contemplated that we were implying that they were stupid.

Sometimes you simply cannot evaluate their knowledge, to that level, without offending them, and insulting their intelligence.
__________________
Mark
NIC™ - Network Innovative Concepts - Get ready for R.A.I.N.
Protect your website from hackers NIC™ - SiteLock
 
 
 


Old
  Post #24 (permalink)   07-04-2005, 04:43 AM
HD Master
 
pmhoran's Avatar
 
Join Date: Dec 2004
Location: Ontario Canada
Posts: 388

Status: pmhoran is offline
Quote:
Originally Posted by ANMMark
Sometimes you simply cannot evaluate their knowledge, to that level, without offending them, and insulting their intelligence.
With the few friends I give webspace to on my account, they have come up with some pretty "interesting" questions which has made me question if they are as knowledgeable as they claim to be.

In those instances, I have constructed a response and just tell them its a "form letter FAQ" that deals with their question. It goes step by step by step in so much detail that a first time computer user could accomplish doing it. So ... by indicating its a "preconstructed" instruction sheet ... they don't feel I think they are stupid ... just that I am lazy because I didn't respond to them with an "original" email.

Mind you, if I go to the trouble of making up an email with detailed instructions ... they better not come back with any questions. When they have I have usually just responded with something like "if you did not understand the instructions ... read them again". Then again, I don't charge these friends for the space I provide them ... so I don't care if I get rude or testy once in a while

It's for instances like this that I feel its probably in a web hosts best interest to have "in detail" FAQ pages available to their customers. When a customer comes up with a question ... you can just point them to the FAQ sheet that you have made so beginners can understand. Then you don't have to try to guess the customer's level of knowledge. They read the instructions and take away from it the info they need ... whether they are beginner or "expert".

JMHO
Peter
 
 
 


Old
  Post #25 (permalink)   08-02-2006, 11:56 AM
HD Newbie
 
Join Date: Dec 2005
Posts: 33

Status: webcs is offline
Now that is a new one!

Quote:
Originally Posted by ANMMark
Okay now, I'm typically not one to go spreading around things that our customers do, but I simply cannot help it this time. This is just too...well....you read for yourself, and keep in mind that this was just the start of the ID-10-T errors we have encountered today.

Note: Names, and domains were excluded for privacy reasons.

A few days ago, we receive a ticket from a nice lady, who is trying to switch to our company.

She writes:
"Hello,

I run a personal website from my home, and have hosted locally for about 6 months. Currently my local provider has been down for 3 days, and I do not have my files from there. I do have them on CD however, but do not know how to move them from the CD to your server, once I setup an account with you guys.

Thank you"

Our support manager Dan replied:
Hello,

Thank you for your interest in AvidNewMedia.

You will be able to copy your files to a folder on your hard drive, and then upload them via FTP to your account on our server, once the account has been setup.

If you need assistance with this, please let us know, and we'll be happy to walk you through it step by step.

Thanks,
Dan
AvidNewMedia
Tech Manager"

Now after quite a few emails back and forth via our helpdesk, the nice lady was simply not understanding. So, Dan writes:

"Hi,

While this may take a few days, if you would like, you can send us copies of your discs, and we can handle the upload from here. You will however, need to setup your account before we can upload the files for you.

If you choose to setup your account today, we will credit your account for the days until we receive your package and upload the files.

Thanks,
Dan
AvidNewMedia
Tech Manager"

Today, I personally received her package.

Inside, I find a letter and 3 sheets of paper. The letter explained that she apologized for the delay in sending the copies of her discs, and that she had included them.

The additional 3 sheets of paper were the actual photocopied pictures of her discs.

It took me a few mins to understand just what was going on. So, I had to check around the office to see if anyone knew. Dan remembered her name, and informed me that he asked her for copies of her discs.

I handed him the copies and walked away.
__________________
WEBCS.com - WEBSTER COMPUTING SERVICES
13 years and counting, one of the oldest hosts in the world. Trust, support, performance.
dedicated servers, shared and managed hosting, consulting.
 
 
 


Old
  Post #26 (permalink)   08-02-2006, 12:06 PM
HD Newbie
 
Join Date: Aug 2006
Posts: 38

Status: george7004 is offline
Quote:
Originally Posted by ANMMark
Okay now, I'm typically not one to go spreading around things that our customers do, but I simply cannot help it this time. This is just too...well....you read for yourself, and keep in mind that this was just the start of the ID-10-T errors we have encountered today.

Note: Names, and domains were excluded for privacy reasons.

A few days ago, we receive a ticket from a nice lady, who is trying to switch to our company.

She writes:
"Hello,

I run a personal website from my home, and have hosted locally for about 6 months. Currently my local provider has been down for 3 days, and I do not have my files from there. I do have them on CD however, but do not know how to move them from the CD to your server, once I setup an account with you guys.

Thank you"

Our support manager Dan replied:
Hello,

Thank you for your interest in AvidNewMedia.

You will be able to copy your files to a folder on your hard drive, and then upload them via FTP to your account on our server, once the account has been setup.

If you need assistance with this, please let us know, and we'll be happy to walk you through it step by step.

Thanks,
Dan
AvidNewMedia
Tech Manager"

Now after quite a few emails back and forth via our helpdesk, the nice lady was simply not understanding. So, Dan writes:

"Hi,

While this may take a few days, if you would like, you can send us copies of your discs, and we can handle the upload from here. You will however, need to setup your account before we can upload the files for you.

If you choose to setup your account today, we will credit your account for the days until we receive your package and upload the files.

Thanks,
Dan
AvidNewMedia
Tech Manager"

Today, I personally received her package.

Inside, I find a letter and 3 sheets of paper. The letter explained that she apologized for the delay in sending the copies of her discs, and that she had included them.

The additional 3 sheets of paper were the actual photocopied pictures of her discs.

It took me a few mins to understand just what was going on. So, I had to check around the office to see if anyone knew. Dan remembered her name, and informed me that he asked her for copies of her discs.

I handed him the copies and walked away.




HAHAHAHAHA!!! thats hillarious! wow.....
 
 
 


Old
  Post #27 (permalink)   05-31-2007, 07:58 AM
HD Newbie
 
Join Date: May 2007
Location: Fargo, North Dakota
Posts: 2

Status: jaross18 is offline
Very Funny. Good luck uploading her files.
__________________
Zoner Web Hosting Dot Com
Affordable Web Hosting
 
 
 


Old
  Post #28 (permalink)   05-31-2007, 09:00 AM
HD Wizard
 
Join Date: Sep 2004
Location: Pennsylvania
Posts: 1,628

Status: ANMMark is offline
yeah, I'll let you know how it goes
__________________
Mark
NIC™ - Network Innovative Concepts - Get ready for R.A.I.N.
Protect your website from hackers NIC™ - SiteLock
 
 
 


Old
  Post #29 (permalink)   05-31-2007, 05:41 PM
HD Addict
 
Join Date: Mar 2006
Posts: 168

Status: Galaxy-Hosts is offline
Are you still waiting on her CD? It has been almost 2 years since the original post. I am sure the matter has been settled, one way or another.
__________________
http://Galaxy-Solutions.net Out of this world hosting, at down to earth prices http://Galaxy-Hosts.com
Move up to our QUALITY Servers
Patrick ~ 1-888-751-0100 ext 71 ~ 1-386-984-3717~ patrick@galaxy-hosts.com

Last edited by Galaxy-Hosts : 05-31-2007 at 05:46 PM.
 
 
 


Old
  Post #30 (permalink)   06-03-2007, 11:08 AM
HD Newbie
 
Join Date: Jun 2007
Posts: 8

Status: SteadcomJoe is offline
Wow, I really don't believe people these days. They're just way too funny. You should give the poor lady some credit, I mean at least she tried, right? Also - that was pretty darn good John, haha. I wonder if you guys have heard from her since, or you just walked away and left her alone with copies of her CD's.

Have a good one fellas'
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: